Email: [email protected] Tel: 08000 489235 LinkedIn
I remember my business partner saying to me that it was her “lightbulb moment” when she trained to become a workplace mediator and left the corporate legal world behind her. I am not sure at the time that I really knew what she meant. However, after encouraging… Read more »
My journey to becoming Operations Director of Mediation at Work As the new Operations Director of Mediation at work I wanted one of my first jobs to be to share with you how I came to be where I am today. I first met my business partner,… Read more »
Having signed on the dotted line and completed all of the legalities I am immensely proud to now be able to call myself Operations Director of Mediation at Work. It’s an exciting time for me and Alison Love, newly appointed Managing Director of the company, as… Read more »
“Can’t see the wood from the trees” is a commonplace saying; one that I sometimes use myself and one that can often apply to those that I meet who are in a conflict situation, whether in the context of a mediation or conflict coaching. So this got… Read more »
I have been becoming increasingly interested in mindfulness recently. This comes from a number of sources. Firstly, it is difficult to pick up a newspaper or read any HR press without there being some reference to it’s positive impact on employees and the number of books and… Read more »
Curiosity is a positive trait which has many benefits; it is heralded as an important leadership characteristic and also plays a vital role in both promoting positive conflict and resolving conflict that has become difficult or destructive. So how then did it kill the cat?
At my recent book launch party I demonstrated some conflict resolution skills and principles using a somewhat hammed up and seemingly trivial dispute around one colleague (Ethel) being upset by another colleague (Martin) using her mug. This got me thinking about the link between conflict resolution and… Read more »
CIPD reports highlight the pivotal role of line managers. Recent CIPD research confirms that conflict is a common feature at work, that the role of line managers is pivotal and that employers are making increased use of mediation and other forms of dispute resolution. Details are summarised below together… Read more »
New year is a good time for both reflection and resolution. This year I have not made any resolutions but I have spent some of my down time reflecting on how both I and my business have grown and developed over the past four years. Reflection is very important in the work that… Read more »
I have recently been going through a period of significant change with my eldest son, Dan, leaving home to start university. For any one who has already gone through this or who is about to, you will understand how traumatic and emotional this transition is. However much… Read more »
Follow us on LinkedIn, where we provide details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.
Group HR Manager, Energy Sector |
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.