Our team of experts is made up of highly experienced mediators and trainers from a variety of different backgrounds including HR, legal, facilitation and training. We all share in the same passion of working with individuals and organisations to reduce conflict in the workplace.
The power to resolve conflict lies within; we work with individuals, teams and organisations to empower them to positively manage conflict
We pride ourselves on our professionalism; bringing experience from a wide range of backgrounds including HR, law, facilitation and mediation.
We provide creative, future focused and sustainable options to enable our clients to positively manage conflict in the workplace
We act with honesty and integrity in everything we do.
We provide a trusted and friendly service, working in partnership with our clients
Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching
A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.
Expert in: Mediation Services Conflict Training Workplace Investigations
An accredited mediator with a background in employment law and senior management experience.
Expert in: Mediation Services Supporting Organisations
John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.
Expert in: Mediation Services Conflict Training
An accredited mediator with over 25 years' experience of delivering mediation services and mediation training.
Expert in: Mediation Services Workplace Investigations
Sarah is an accredited workplace and employment mediator with a background in employment law.
Expert in: Workplace Investigations
An experienced and commercially astute HR and L&D professional with a high incidence of emotional intelligence, Hayley combines a professional approach, passion for accountability and driving results with the ability to actively listen, adopt powerful questioning and provide balanced feedback.
Expert in: Workplace Investigations
Dorothy holds a number of board positions and has worked across the whole range of organisations – public sector, private sector, charity, not-for-profit, and community in many industry sectors. Dorothy is known for her unrivalled people skills.
Resolution at Work brings together under one brand Alison Love Limited and Mediation at Work Limited after a long association between the two companies.
Mediation at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000 by John Drowley. John and Liz Hine have worked as highly respected mediators for many years building up very strong reputations and relationships with clients. Mediation at Work also worked with Alison Love during her time as a practicing employment lawyer.
Alison has a background in HR and employment law, and took the decision to combine that expertise and experience in setting up her own mediation services business as Alison Love Limited in 2010. Since then, she has become the foremost mediation and conflict resolution services provider in Wales and beyond. Alison also worked in association with Mediation at Work before taking over the business with her colleague, Dionne Dury in 2015.
So commenced an exciting period of change and growth during which the two companies have been working in tandem. Working as a combined team, we now provide an expanded range of mediation, investigation and management training services.
The time is now right to bring the two sister companies – Alison Love Limited and Mediation at Work – together under the same name and brand.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »
Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.