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Our team of experts is made up of highly experienced mediators, coaches and conflict resolution professionals from a variety of backgrounds including HR, legal, facilitation and training. We all share in the same passion of working with individuals and organisations to reduce the negative impact of unresolved conflict in the workplace.
The power to resolve conflict lies within; we work with individuals, teams and organisations to empower them to positively manage conflict and engage in positive conflict.
We pride ourselves on our professionalism; bringing experience from a wide range of backgrounds including HR, law, facilitation and mediation.
We provide creative, future focused and sustainable options to enable our clients to positively manage conflict in the workplace
We act with honesty and integrity in everything we do.
We provide a trusted and friendly service, working in partnership with our clients
Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching
A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.
Expert in: Mediation Services Conflict Training Workplace Investigations
An accredited mediator with a background in employment law and senior management experience.
Expert in: Mediation Services Supporting Organisations
John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.
Expert in: Mediation Services Conflict Training
An accredited mediator with over 25 years' experience of delivering mediation services and mediation training.
Expert in: Mediation Services Workplace Investigations
Sarah is an accredited workplace and employment mediator with a background in employment law.
Having worked in the public and third sectors in Wales as an office manager, project manager and facilitator Sarah applies those skills and experience to provide office support to the team.
Expert in: Workplace Investigations Supporting Organisations
An accomplished HR Consultant with over 20 years’ experience gained within public, private and not for profit sectors
Expert in: Workplace Investigations
Lousha is an experienced, dynamic, solutions focused employment lawyer and HR consultant. Lousha is highly regarded for her personable and professional approach and her unrivalled people skills.
Expert in: Workplace Investigations
An experienced and commercially astute HR and L&D professional with a high incidence of emotional intelligence, Hayley combines a professional approach, passion for accountability and driving results with the ability to actively listen, adopt powerful questioning and provide balanced feedback.
Resolution at Work Ltd has been at the forefront of workplace mediation and conflict resolution since 2000. Our Associates have worked as highly respected mediators, coaches and facilitators for many years building up very strong reputations and relationships with clients.
Our Managing Director, Alison Love combines a background in management, HR and employment law and brings this experience to the provision of mediation and conflict resolution services in Wales and England.
Our ever growing band of Associates bring a mix of backgrounds and experience. Working as a combined team, we now provide an expanded range of mediation, conflict resolution, coaching, neutral assessments, team/group facilitation, investigation and training services. At the heart of all our services is the desire to empower staff to improve their working relationships and ability to manage relationships for the benefit of all.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.
Group HR Manager, Energy Sector |
I find it really hard to believe that it is 10 years since I took a leap of faith and left my secure position as a… Read more »
The need for investing in early and informal conflict resolution has never been greater. I have said many times before that employers should adopt a strategic… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.