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Our team of experts is made up of highly experienced mediators, coaches and conflict resolution professionals from a variety of backgrounds including HR, legal, facilitation and training. We all share in the same passion of working with individuals and organisations to reduce the negative impact of unresolved conflict in the workplace.
The power to resolve conflict lies within; we work with individuals, teams and organisations to empower them to positively manage conflict and engage in positive conflict.
We pride ourselves on our professionalism; bringing experience from a wide range of backgrounds including HR, law, facilitation and mediation.
We provide creative, future focused and sustainable options to enable our clients to positively manage conflict in the workplace
We act with honesty and integrity in everything we do.
We provide a trusted and friendly service, working in partnership with our clients
Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching
A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.
Expert in: Mediation Services Conflict Training Workplace Investigations
An accredited mediator with a background in employment law and senior management experience.
Expert in: Mediation Services Supporting Organisations
John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.
Expert in: Mediation Services Conflict Training
An accredited mediator with over 25 years' experience of delivering mediation services and mediation training.
Expert in: Mediation Services Workplace Investigations
Sarah is an accredited workplace and employment mediator with a background in employment law.
Having worked in the public and third sectors in Wales as an office manager, project manager and facilitator Sarah applies those skills and experience to provide office support to the team.
Expert in: Workplace Investigations
An experienced and commercially astute HR and L&D professional with a high incidence of emotional intelligence, Hayley combines a professional approach, passion for accountability and driving results with the ability to actively listen, adopt powerful questioning and provide balanced feedback.
Expert in: Workplace Investigations
Dorothy holds a number of board positions and has worked across the whole range of organisations – public sector, private sector, charity, not-for-profit, and community in many industry sectors. Dorothy is known for her unrivalled people skills.
Resolution at Work Ltd has been at the forefront of workplace mediation and conflict resolution since 2000. Our Associates have worked as highly respected mediators, coaches and facilitators for many years building up very strong reputations and relationships with clients.
Our Managing Director, Alison Love combines a background in management, HR and employment law and brings this experience to the provision of mediation and conflict resolution services in Wales and England.
Our ever growing band of Associates bring a mix of backgrounds and experience. Working as a combined team, we now provide an expanded range of mediation, conflict resolution, coaching, neutral assessments, team/group facilitation, investigation and training services. At the heart of all our services is the desire to empower staff to improve their working relationships and ability to manage relationships for the benefit of all.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.
HR Manager |
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Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.
This case involved post conflict support. The employee concerned had been struggling to manage a conflict situation that had arisen within his team. He did not feel that he was getting support from his manager, felt that he was the "fall guy" for delays in a particular project and relationships were breaking down. The employee had been moved to a different team with a new line manager who was more supportive and was working on different projects. However there was still an adverse impact on the employees health, well-being and confidence.