Resolution at Work

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About

Our team of experts is made up of highly experienced mediators, coaches and conflict resolution professionals from a variety of backgrounds including HR, legal, facilitation and training. We all share in the same passion of working with individuals and organisations to reduce the negative impact of unresolved conflict in the workplace.

Our Values

Empowering

The power to resolve conflict lies within; we work with individuals, teams and organisations to empower them to positively manage conflict and engage in positive conflict.

Professional

We pride ourselves on our professionalism; bringing experience from a wide range of backgrounds including HR, law, facilitation and mediation.

Creative

We provide creative, future focused and sustainable options to enable our clients to positively manage conflict in the workplace

Integrity

We act with honesty and integrity in everything we do.

Trust

We provide a trusted and friendly service, working in partnership with our clients


Our Team

Alison Love

Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching

A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.

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Dionne Dury

Expert in: Mediation Services Conflict Training Workplace Investigations

An accredited mediator with a background in employment law and senior management experience.

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John Drowley

Expert in: Mediation Services Supporting Organisations

John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.

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Liz Hine

Expert in: Mediation Services Conflict Training

An accredited mediator with over 25 years' experience of delivering mediation services and mediation training.

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Sarah Embleton

Expert in: Mediation Services Workplace Investigations

Sarah is an accredited workplace and employment mediator with a background in employment law.

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Sarah Jones

Having worked in the public and third sectors in Wales as an office manager, project manager and facilitator Sarah applies those skills and experience to provide office support to the team.

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Experts

Lousha Reynolds

Expert in: Workplace Investigations

Lousha is an experienced, dynamic, solutions focused employment lawyer and HR consultant. Lousha is highly regarded for her personable and professional approach and her unrivalled people skills.

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Hayley Hughes

Expert in: Workplace Investigations

An experienced and commercially astute HR and L&D professional with a high incidence of emotional intelligence, Hayley combines a professional approach, passion for accountability and driving results with the ability to actively listen, adopt powerful questioning and provide balanced feedback.

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Dorothy Johnson

Expert in: Workplace Investigations

Dorothy holds a number of board positions and has worked across the whole range of organisations – public sector, private sector, charity, not-for-profit, and community in many industry sectors. Dorothy is known for her unrivalled people skills.

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Our Story

Resolution at Work Ltd has been at the forefront of workplace mediation and conflict resolution since 2000. Our Associates have  worked as highly respected mediators, coaches and facilitators for many years building up very strong reputations and relationships with clients.

Our Managing Director, Alison Love combines a background in management, HR and employment law and brings this experience to the provision of mediation and conflict resolution services in Wales and England.

Our ever growing band of Associates bring a mix of backgrounds and experience. Working as a combined team, we now provide an expanded range of mediation, conflict resolution, coaching, neutral assessments, team/group facilitation, investigation and training services. At the heart of all our services is the desire to empower staff to improve their working relationships and ability to manage relationships for the benefit of all.

 

Team Photo

Quote

"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

    HR Manager

Case Studies

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Our Newsletter

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

HR Manager |

More Testimonials »

Latest from the Blog

Managing High Emotions in Conflict By Dionne Dury

This was the fourth topic in our series of online webinars recently; The Art & Science of Conflict Resolution. We chose this topic because emotions play… Read more »

Conflict and resilience – what’s the link and why is it important? By Alison Love

I have recently become an accredited [email protected] coach and so have added this tool and skill set to the accredited conflict coaching models that I have… Read more »

View all blog articles »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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View all case studies »

Who we work with

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© Copyright Resolution at Work Ltd 2021

Resolution at Work Ltd
Registered address:39 Cardiff Rd, Cardiff CF5 2DP

Company number 07480527
Registered in England & Wales

Created by: Glass Mountains Digital

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