Resolution at Work

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What We Do

Our services empower organisations and individuals to manage conflict positively improving both profitably and health and well-being.

Our services:

Conflict Coaching

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

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Mediation Services

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.

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Conflict Training & Workshops

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.

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Investigations and Neutral Assessments

An independent workplace investigation service led by experts; ensuring an objective and robust process to reduce the risk of claims. For difficult employee relations issues or group conflicts Neutral Assessment provides an alternative option identifying practical solutions not available with formal processes.

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Supporting Organisations

Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

  • Conflict Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Workplace Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful.  Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way.  Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.

    Angela Lewis, Director of People Transformation, Companies House

Case Studies

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Our Newsletter

Keep up to date!

Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful.  Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way.  Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.

Angela Lewis, Director of People Transformation, Companies House | Director of People Transformation

More Testimonials »

Latest from the Blog

Neutral Assessment; some recent case studies by Dionne Dury

I am often asked what a Neutral Assessment is, how and when you would use it, what the process involves and what are the benefits. Whenever… Read more »

Blue Monday; the most depressing day of the year! What can you do to beat the Monday Blues? By Dionne Dury

No, we're not referring to the 80's pop song by New Order! Blue Monday occurs on the third Monday of January; it is considered to be… Read more »

View all blog articles »

Featured Case Studies

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

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Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

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Email: [email protected] Tel: 0117 3739192 (England) / 01446 760 933 (Wales) Twitter Facebook LinkedIn
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7 Soundwell Road, Staple Hill, Bristol, BS16 4QG (England) Kingsclere, Gwern Y Steeple, Peterston Super Ely, CF5 6LG (Wales)

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