Resolution at Work

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What We Do

Our services empower organisations and individuals to manage conflict positively improving both profitably and health and well-being.

Our services:

Conflict Coaching

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

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Mediation Services

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.

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Conflict Training & Workshops

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.

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Investigations and Neutral Assessments

An independent workplace investigation service led by experts; ensuring an objective and robust process to reduce the risk of claims. For difficult employee relations issues or group conflicts Neutral Assessment provides an alternative option identifying practical solutions not available with formal processes.

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Supporting Organisations

Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

  • Conflict Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Workplace Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

    HR Manager

Case Studies

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Our Newsletter

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

HR Manager |

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Latest from the Blog

Conflict and resilience – What’s the link?

How is it that some people can bounce back from life’s difficulties whilst others struggle to do so? Similarly, some can move on from conflict situations… Read more »

Guinea pigs needed to trial team development tool

I have been working with Jayne Jones of Positive About People on a development tool for teams that enables them to objectively identify and discuss the… Read more »

View all blog articles »

Featured Case Studies

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

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Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

Read more »

View all case studies »

Who we work with

We are member of

CMC Registered

Training Accredited by

OCN
Email: [email protected]
Tel: 08000 489235
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© Copyright Resolution at Work Ltd 2020

Resolution at Work Ltd
Registered address:39 Cardiff Rd, Cardiff CF5 2DP

Company number 07480527
Registered in England & Wales

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