Resolution at Work

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What We Do

Our services empower organisations and individuals to manage conflict positively improving both profitably and health and well-being.

Our services:

Conflict Coaching

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

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Mediation Services

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.

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Conflict Training

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence. Open courses are here.

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Investigations and Neutral Assessments

An independent workplace investigation service led by experts; ensuring an objective and robust process to reduce the risk of claims. For difficult employee relations issues or group conflicts Neutral Assessment provides an alternative option identifying practical solutions not available with formal processes.

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Supporting Organisations

Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

  • Conflict Coaching

  • Mediation Services

  • Conflict Training

  • Workplace Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.

    Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.

    Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.

    I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.

    Senior HR Professional, Major Financial Services Company, South Wales

Case Studies

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Our Newsletter

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.

Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.

Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.

I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.

Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company

More Testimonials »

Latest from the Blog

Overcoming Barriers to Mediation

A number of recent instructions for mediation services have not proceeded to mediation. It may be coincidence but it feels as though this is increasing. We… Read more »

Need to have a Difficult Conversation? Prepare like a Navy SEAL by Dionne Dury, Operations Director, Resolution at Work

What does a Navy SEAL have to do with having a difficult conversation you might ask? Whilst the context in which we have difficult conversations in… Read more »

View all blog articles »

Featured Case Studies

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

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Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

Read more »

View all case studies »

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Email: [email protected] Tel: 0117 3739192 (England) / 01446 760 933 (Wales) Twitter Facebook LinkedIn
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