What We Do

Our services:

Conflict and Resilience Coaching

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

Mediation Services

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators. Please note that we are now providing online mediation services, for further information please see our additional guide and recent blog.

Conflict Training & Workshops

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.

Neutral Assessments & Investigations

Neutral Assessment provides a highly effective alternative option for positively managing difficult employee relations issues by engaging with staff and identifying practical solutions. This award winning approach is proven to provide real and sustained improvements for clients.

When formal processes are necessary, we offer expert independent investigators; ensuring an objective and robust process to reduce the risk of claims.

Supporting Organisations

Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.

Testimonials

Thank you for the mediation, I am feeling optimistic going forward that we will be able to move on.

Although I was very nervous and upset, I wanted to say I found the first session extremely helpful and you did put me at my ease. You also helped me to focus on what I wanted to say and how I wanted the mediation meeting to flow. I think this helped immensely for the actual mediation, it did make me focus on what I wanted to achieve and how we would achieve it rather than the vitriolic he said/she said which would not necessarily move the relationship forward.

The discussion we had would not have happened in the work place, and if I had attempted it, I don’t think it would have been as focussed or productive.

Public sector participant in mediaiton

Testimonial

Thank you for the mediation, I am feeling optimistic going forward that we will be able to move on.

The discussion we had would not have happened in the work place, and if I had attempted it, I don’t think it would have been as focussed or productive.

Public sector participant in mediaiton | Public sector participant in mediation

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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