Our services empower organisations and individuals to manage conflict positively improving both profitably and health and well-being.
Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.
Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.
Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.
An independent workplace investigation service led by experts; ensuring an objective and robust process to reduce the risk of claims. For difficult employee relations issues or group conflicts Neutral Assessment provides an alternative option identifying practical solutions not available with formal processes.
Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful. Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way. Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.
Angela Lewis, Director of People Transformation, Companies House | Director of People Transformation
Most organisations are familiar with using mediation in the context of conflicts that arise between individuals in the workplace but what about where issues arise within… Read more »
For International Women's Day 2019 Alison and Dionne talk about two women who inspire them: Mo Mowlam [caption id="attachment_1343" align="alignright" width="200"] Photo credit: The Guardian[/caption] I… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.