Resolution at Work

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What We Do

Our services empower organisations and individuals to manage conflict positively improving both profitably and health and well-being.


Our services:

Conflict and Resilience Coaching

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

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Mediation Services

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators. Please note that we are now providing online mediation services, for further information please see our additional guide and recent blog.

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Conflict Training & Workshops

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.

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Neutral Assessments & Investigations

Neutral Assessment provides a highly effective alternative option for positively managing difficult employee relations issues by engaging with staff and identifying practical solutions. This award winning approach is proven to provide real and sustained improvements for clients.

When formal processes are necessary, we offer expert independent investigators; ensuring an objective and robust process to reduce the risk of claims.

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Supporting Organisations

Supporting organisations to reduce the cost of unhealthy conflict and improve approaches to resolving conflict. This may involve carrying out a “conflict audit” before developing and implementing a strategic development plan to improve organisational performance.

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

    HR Manager

Case Studies

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Our Newsletter

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

HR Manager |

More Testimonials »

Latest from the Blog

Managing High Emotions in Conflict By Dionne Dury

This was the fourth topic in our series of online webinars recently; The Art & Science of Conflict Resolution. We chose this topic because emotions play… Read more »

Conflict and resilience – what’s the link and why is it important? By Alison Love

I have recently become an accredited [email protected] coach and so have added this tool and skill set to the accredited conflict coaching models that I have… Read more »

View all blog articles »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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View all case studies »

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© Copyright Resolution at Work Ltd 2021

Resolution at Work Ltd
Registered address:39 Cardiff Rd, Cardiff CF5 2DP

Company number 07480527
Registered in England & Wales

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