Conflict Management Training for HR, Teams and Managers
An award-winning training day designed to empower staff to positively manage workplace conflict
Workplace conflict costs employees an estimated £28.5 billion per year. That’s £1000 per employee! This in-house training day challenges your teams to make true to life decisions surrounding approaches conflict at work via the power of debate. Resolve is an engaging, hands-on, game-based training with facilitated discussion surrounding conflict situations. Along the way, delegates will consider the skills required to deal with a conflict situation and the tools and options available, whilst always being reminded that there are financial and emotional costs to workplace conflict, and the decisions they make have real consequences!
“Since we delivered the first training workshops for managers word has got around the business and we are actually being approached by other managers who are saying, when’s the next one running? I missed it and I’d like to attend! And that is unheard of in terms of training we’ve run in the past.”
HR Manager, URENCO
Welcome to Resolve!
Run by expert facilitators, Resolve introduces a conflict situation that evolves based on the decisions participants make. At each stage, delegates are presented with new information about the situation to which they must respond. They are given multiple choice actions and the choices they make impact how the situation will develop, just as it would in a real conflict situation.
These decisions will be measured in terms of the true cost of conflict: The financial cost to the business, the time cost, and the impact on well-being for those involved.
“We have had cost savings in a number of different areas. The culture I think is becoming much more open. Previously there was certainly a culture described as avoidance of bad news or avoidance of a situation. Now there’s more of an open and transparent culture where people feel that discussing issues is definitely the right thing to do”
HR Manager, Energy Sector
Winner of Best Learning and Development Initiative 2024 at the CIPD in Wales Awards
We know that Resolve is a hugely enjoyable and interactive training day that works to imbed new learning and raise awareness of the true cost and impact of conflict. Winning the CIPD in Wales award in Resolve’s first year of roll out means that our clients do too! We’re proud of the impact that it has had for our trail-blazing early adopters and look forward to sharing this award winning and impactful training further.
The cost of conflict in the workplace:
–
£28.8 Billion
Cost to UK organisations
Nearly
500,000
Resignations
Over
300,000
Dismissals
–
10 Million
Experience conflict at work
Half of these report stress as a result
–
900,000
Took time off
Over
£1,000
Per employee
What happens on a Resolve training day?
Introduction
Our expert facilitator will introduce the game, explain the rules and run through the scenario. Don’t worry, it’s simple!
Let the games begin
Teams debate and consider the effectiveness and cost of their actions. Who will make the most convincing argument, and what will the business impact be? Is this appropriate for a grievance or would informal resolution help?
Did you Resolve?
Round up time! Our facilitator will run through the scenario and reveal any information that has not yet become clear and consider what could have been done differently. Delegates will consider the learnings and what the next steps might be.
“Every facilitator’s worst nightmare is a room full of people who don’t engage with you, the material, or each other. It just doesn’t happen with Resolve!, participants can’t help but get involved. It’s engaging, full of energy, and lots of fun. It can be delivered to all people managers from new managers to members of the board, all at the same time. The learning comes from the discussion on how to navigate the conflict scenario. Just light the touch paper and sit back – it’s a facilitator’s dream.”
Mark Kirkham, Resolution at Work
Resolve will help your teams turn the tables on workplace conflict
Why train teams to manage conflict?
Acas estimates that the cost of conflict to organisations is a staggering £28.5 billion, equating to £1000 per employee. The need for early and informal conflict resolution in the workplace has never been greater. Empowering your teams to manage conflict and to make early interventions before the need for expensive and damaging formal grievances are required improves staff retention, absence sickness and overall well being. Investing in developing conflict resolution skills for managers and HR staff means they are better placed to intervene or manage a difficult conversation at the earliest stages.
- Consider the impact of conflict and how you can influence resolution in your role
- Identify the early signs of conflict and how it can manifest between individuals and within teams
- Understand the importance of assessing the behaviours of those involved in conflict
- Discuss the key principles of managing conflict
- Learn the skills to positively and confidently resolve conflict
“An engaging session, very interactive. ‘Role play, without the fear of role playing!’ The training gave managers more confidence when faced with conflict. Certainly something we would want to extend to all of our People Managers to support informal resolution.”
Assistant Director of People and OD, UWE
Who We Work With
Find out more about Resolve!
Is Resolve right for your teams and managers?
Resolve can be developed to create bespoke training with wide-ranging impact. We specialise in conflict training for teams and management and can design training specific to your team or sector, tackling issues they face every day. Contact us to discuss how we can help your teams turn the tables on workplace conflict.