Complaints Procedure

As a member of the Civil Mediation Council (CMC) Resolution at Work operates a complaints handling procedure in compliance with the Civil Mediation Council (CMC) standards.
All individual Regulated Mediators must investigate complaints made against them; all Registered Mediation Providers must investigate complaints made against them or against mediators appointed by them.

All complaints will be acknowledged in writing within 5 working days of receipt
All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the complainant should be notified of this in writing.
The investigation will be carried out by somebody other than the mediator that the complaint relates to.
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/

To make a complaint please contact:

Alison Love
Director
Resolution at Work
[email protected]
07808 829545

Testimonials

Thank you for the mediation, I am feeling optimistic going forward that we will be able to move on.

Although I was very nervous and upset, I wanted to say I found the first session extremely helpful and you did put me at my ease. You also helped me to focus on what I wanted to say and how I wanted the mediation meeting to flow. I think this helped immensely for the actual mediation, it did make me focus on what I wanted to achieve and how we would achieve it rather than the vitriolic he said/she said which would not necessarily move the relationship forward.

The discussion we had would not have happened in the work place, and if I had attempted it, I don’t think it would have been as focussed or productive.

Public sector participant in mediaiton

Testimonial

Thank you for the mediation, I am feeling optimistic going forward that we will be able to move on.

The discussion we had would not have happened in the work place, and if I had attempted it, I don’t think it would have been as focussed or productive.

Public sector participant in mediaiton | Public sector participant in mediation

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