Complaints Procedure

As a member of the Civil Mediation Council (CMC) Resolution at Work operates a complaints handling procedure in compliance with the Civil Mediation Council (CMC) standards.
All individual Regulated Mediators must investigate complaints made against them; all Registered Mediation Providers must investigate complaints made against them or against mediators appointed by them.

All complaints will be acknowledged in writing within 5 working days of receipt
All complaints will be investigated and responded to within 21 working days of receipt. On occasions further time may be required, in which case the complainant should be notified of this in writing.
The investigation will be carried out by somebody other than the mediator that the complaint relates to.
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/

To make a complaint please contact:

Alison Love
Director
Resolution at Work
[email protected]
07808 829545

Testimonial

Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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