Archive for the ‘training’ Category

A Resolution Approach to Investigations

August 3rd, 2022

“I was angry with my friend; I told my wrath, my wrath did end. I was angry with my foe; I told it not, my wrath did grow.” – William Blake   As we know, the traditional model for workplace investigations is highly formalised, with a focus on… Read more »

Top 10 Tips for Having Difficult Conversations at Work – by Dionne Dury

October 31st, 2019

It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include tackling personal sensitive issues, providing developmental feedback, raising performance issues, disciplining staff or telling an employee that they are at risk… Read more »

CIPD Research on Causes and Approaches to Workplace Conflict.

April 8th, 2015

CIPD reports highlight the pivotal role of line managers.  Recent CIPD research confirms that conflict is a common feature at work, that the role of line managers is pivotal and that employers are making increased use of mediation and other forms of dispute resolution. Details are summarised below together… Read more »

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Testimonial

The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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Happy New Year 2024

Happy New Year! We hope you all enjoyed some downtime over what can be a hectic period. For obvious reasons, 'Resolution' is always at the forefront… Read more »

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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