For complex matters or group conflicts a neutral assessment can be a powerful intervention providing real business benefits. As it is not part of a formal process, it can identify underlying causes, potential solutions and provide risk assessed recommendations. Importantly it is empowering for those involved as they have an opportunity to be listened to, to express their viewpoints and perspectives, have input into the solutions and are provided with feedback on the outcomes.
The process is adapted for every situation but a general guide on how is works can be accessed here: Fact Sheet – Neutral Assessment.
It has been a very valuable process and gave us much more than we expected.
It has been of real value to those individuals taking part; it has helped them to feel listened to and enabled them to focus on future solutions.
It has resulted in achieving a resolution much quicker than we would have achieved through formal procedures.
All investigations and independent advice is provided by associates who are professional experts with a minimum of 10 years’ experience at senior level and accredited workplace investigators.
This approach has been recognised by People Management and CIPD awards, and can be used in a variety of situations. For further information on the cases where we have used this type of approach we have detailed some case studies and further blog post here.
It will ensure businesses deal with workplace issues fairly and objectively, embed appropriate standards and behaviours as well as enabling you to successfully defend Employment Tribunal claims when necessary; get the procedure wrong and you are usually doomed!
Resolution at Work provides independent and professional services to assist in the following:
We can provide open or in-house training courses on workplace investigations. The training is suitable for HR practitioners who may be supporting line managers and providing advice on process or those who are conducting the investigations themselves. The training is extremely practical and provides guidance on best practice, skills practice, tips and templates for preparation of reports and the sharing of lessons learnt over many years of experience.
“Very informative and useful day. Will impact on future practice.”
“Excellent course and very relaxed delivery make me want to contribute.”
If you would like to appoint one of our associates to provide investigation services for your organisation please contact us.
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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.