Neutral Assessments
For complex matters or group conflicts a neutral assessment can be a powerful intervention providing real business benefits. As it is not part of a formal process, it can identify underlying causes, potential solutions and provide risk assessed recommendations. Importantly it is empowering for those involved as they have an opportunity to be listened to, to express their viewpoints and perspectives, have input into the solutions and are provided with feedback on the outcomes.
Clients who have used this process have provided very positive feedback commenting:
- It has been a very valuable process and gave us much more than we expected.
- It has been of real value to those individuals taking part; it has helped them to feel listened to and enabled them to focus on future solutions.
- It has resulted in achieving a resolution much quicker than we would have achieved through formal procedures.
- All investigations and independent advice is provided by associates who are professional experts with a minimum of 10 years’ experience at senior level and accredited workplace investigators.
This approach has been recognised by People Management and CIPD awards, and can be used in a variety of situations. For further information on the cases where we have used this type of approach we have detailed some case studies and further blog post here.
Resources
The process is adapted for every situation but a general guide on how is works can be accessed here: Fact Sheet – Neutral Assessment.
Workplace Investigations
Following a fair process is crucial for all organisations. It will ensure businesses deal with workplace issues fairly and objectively, embed appropriate standards and behaviours as well as enabling you to successfully defend Employment Tribunal claims when necessary; get the procedure wrong and you are usually doomed!
Resolution at Work provides independent and professional services to assist in the following:
- Workplace investigations of misconduct or other disciplinary action and grievances; including allegations of gross misconduct, discrimination, bullying and harassment and high profile, sensitive or complex cases. Reports will be provided to comply with the highest standards of best practice and in accordance with agreed service levels. A follow up complimentary 1 hour advice session is also included to review any lessons learned and help businesses manage and resolve conflict positively.
- Advice on disciplinary or grievance processes and other resolution options.
- Provision of experts to assist with or hold disciplinary or grievance hearings or appeals. This can be particularly helpful for small businesses or where the issues involve very senior individuals.
Resources
The process is adapted for every situation but a general guide on how is works can be accessed here: Workplace Investigation Services v1
Workplace Investigation Training
We can provide open or in-house training courses on workplace investigations. The training is suitable for HR practitioners who may be supporting line managers and providing advice on process or those who are conducting the investigations themselves. The training is extremely practical and provides guidance on best practice, skills practice, tips and templates for preparation of reports and the sharing of lessons learnt over many years of experience.
What our delegates say:-
“Very informative and useful day. Will impact on future practice.”
“Excellent course and very relaxed delivery make me want to contribute.”
If you would like to appoint one of our associates to provide investigation services for your organisation please contact us.
