Detailed below are our training programmes and other client events.
UK Mediation Conference will take place on 30th June 2026 with the aim of encouraging collaboration between facilitators and end users of mediation in the workplace. The event is a joint collaboration between ACAS and Iconic Media Solutions.
Workplace Mediation Training 5 Day Course in beautiful South East Venue
Workplace Mediation Training 5 Day Course in beautiful South East Venue
Join us to learn about Resolve! our award winning conflict resolution simulation game
Transforming Organisations: Mediation and Positive Conflict Resolution
Alison Love leads the next Senior People Professional Network Event for the CIPD in Wales
Workshop: Championing Neurodivergent Employees in Workplace Mediation
Join Resolution at Work for this free round table event discussing conflict resolution and opportunities within the diverse workplace.
The first of four free webinars in our new Future of Work series
Accredited programme covering all aspects of the learning required to start practising as a workplace mediator
A free event for managers and leaders focusing on resolving workplace conflict in teams
A free event for managers and leaders focusing on workplace conflict resolution policies
Join Legal News Wales for the third event in their free, online series supported by the Civil Mediation Council to explore how mediation can help the employee dispute process for the better, to help employers, HR, managers & legal professionals create positive, collaborative & sustainable workplaces.
Join Legal News Wales & special guests for the second event in our series of free, online sessions on managing workplace conflict.
The programme covers all aspects of the learning required to start practising as a workplace mediator
Run over 8 manageable half-day modules, this programme covers all aspects of the learning required to start practising as a workplace mediator
We reflect here on what we can learn from the conflicts that have arisen as a result of the changes and uncertainty that staff have experienced.
Join Dionne and others from the CMC Workplace/Employment work group to discuss current and future issues that are likely to arise in workplace mediations, considering these from an employer, employee and mediator perspective.
Why is it still hard to obtain agreement to enter into mediation, particularly given the high success rates and the destructive nature of the alternative formal processes?
The third in a series of four taster sessions on key skills for conflict management focuses on diversity.
The second in a series of four taster sessions on key skills for conflict management focuses on maintaining objectivity.
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The first in a series of four taster sessions on key skills for conflict management focuses on the use of language.
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The third in our series of taster sessions
An interactive session exploring the various options available to manage workplace conflict; mediation, conflict coaching, neutral assessment, facilitated conversation. When it becomes clear that there is some ongoing disharmony amongst colleagues at work, there are a variety of ways of responding to this. This interactive session looks at the pros and cons of each and considers which may help to positively manage the situation and which may escalate the situation; how to climb up the ladders and how to avoid the snakes that may be hiding in the long grass! Speakers: This workshop is led by Dionne Dury and Sarah Embleton of Resolution at Work. Both have extensive backgrounds in employment law advising on workplace disputes and both are accredited and practising mediators.
In the second in our series of taster sessions we consider the importance of being neutral.
This five day programme is running on 8, 9, 10, 15 & 16 May 2019 and covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
The first in our series of bite size breakfast sessions looking at the use of language in conflict resolution.
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
Introduction to Workplace Investigations
Mediation Skills for Managers
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
Having Difficult Conversations and How to Manage Them
Foundation in Workplace Mediation
Mediation Skills for Managers
Introduction to Workplace Investigations
Having Difficult Conversations and How to Manage Them
Mock mediation
The programme covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
A one day course providing an overview of how to successfully conduct a workplace investigation and the skills involved.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict. Delegates will gain key communication, engagement and conflict resolution skills.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required.
Common mistakes people make in workplace mediation (and how to avoid them) At Resolution at Work, we spend a lot of time helping people have conversations… Read more »
Difficult Conversations Done Right: Why Avoiding Them Is the Real Problem Difficult conversations are a part of every workplace. Whether it’s addressing poor performance, resolving tension… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.