Detailed below are our open training programmes and other client events. All open training can also be provided on an in-house basis.
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A five day course accredited by OCN London taking place on 17, 18, 19 and 27 & 28 September 2018
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict. Delegates will gain key communication, engagement and conflict resolution skills.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
A one day course providing an overview of how to successfully conduct a workplace investigation and the skills involved.
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
The programme covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
Mock mediation
Having Difficult Conversations and How to Manage Them
Introduction to Workplace Investigations
Mediation Skills for Managers
Foundation in Workplace Mediation
Having Difficult Conversations and How to Manage Them
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
Mediation Skills for Managers
Introduction to Workplace Investigations
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.
Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.
Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.
I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.
Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company
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Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.