Detailed below are our training programmes and other client events.
This five day programme is running on 8, 9, 10, 15 & 16 May 2019 and covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
In the second in our series of taster sessions we consider the importance of being neutral.
This 5 day programme is running on 13, 14, 15, 20 & 21 May 2020
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict. Delegates will gain key communication, engagement and conflict resolution skills.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
A one day course providing an overview of how to successfully conduct a workplace investigation and the skills involved.
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
The programme covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
Mock mediation
Having Difficult Conversations and How to Manage Them
Introduction to Workplace Investigations
Mediation Skills for Managers
Foundation in Workplace Mediation
Having Difficult Conversations and How to Manage Them
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
Mediation Skills for Managers
Introduction to Workplace Investigations
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
The first in our series of bite size breakfast sessions looking at the use of language in conflict resolution.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
Most organisations are familiar with using mediation in the context of conflicts that arise between individuals in the workplace but what about where issues arise within… Read more »
For International Women's Day 2019 Alison and Dionne talk about two women who inspire them: Mo Mowlam [caption id="attachment_1343" align="alignright" width="200"] Photo credit: The Guardian[/caption] I… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.