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Detailed below are our training programmes and other client events.
A free event for managers and leaders focusing on workplace conflict resolution policies
A free event for managers and leaders focusing on workplace conflict resolution skills
A free event for managers and leaders focusing on resolving workplace conflict in teams
Accredited programme covering all aspects of the learning required to start practising as a workplace mediator
A free event for managers and leaders focusing on workplace conflict resolution
Join Legal News Wales for the third event in their free, online series supported by the Civil Mediation Council to explore how mediation can help the employee dispute process for the better, to help employers, HR, managers & legal professionals create positive, collaborative & sustainable workplaces.
Join Legal News Wales & special guests for the second event in our series of free, online sessions on managing workplace conflict.
The programme covers all aspects of the learning required to start practising as a workplace mediator
In this webinar we will explore how to manage and conduct an investigation in a way that reduces stress for all involved
Details to follow
Run over 8 manageable half-day modules, this programme covers all aspects of the learning required to start practising as a workplace mediator
Details to follow
We reflect here on what we can learn from the conflicts that have arisen as a result of the changes and uncertainty that staff have experienced.
In a world where working practices have been turned upside down managing an employee’s return to work is even more challenging
Join us at 7pm on Thursday 17 December for a fun festive quiz with your favourite tipple, with all ticket proceeds going to charity. Individual entries (unless able to take part as a team from the same Zoom login) and festive dress code (jumper or headwear) preferred but not essential! The winner receives a bottle of champagne.
A free webinar aimed at HR professionals and line managers.
Join Dionne and others from the CMC Workplace/Employment work group to discuss current and future issues that are likely to arise in workplace mediations, considering these from an employer, employee and mediator perspective.
Why is it still hard to obtain agreement to enter into mediation, particularly given the high success rates and the destructive nature of the alternative formal processes?
This webinar will explore the core values we need as employees, teams, leaders and organisations to be successful in the future.
The fourth in a series of four taster sessions on key skills for conflict management.
The third in a series of four taster sessions on key skills for conflict management focuses on diversity.
The second in a series of four taster sessions on key skills for conflict management focuses on maintaining objectivity.
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The first in a series of four taster sessions on key skills for conflict management focuses on the use of language.
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The third in our series of taster sessions
An interactive session exploring the various options available to manage workplace conflict; mediation, conflict coaching, neutral assessment, facilitated conversation. When it becomes clear that there is some ongoing disharmony amongst colleagues at work, there are a variety of ways of responding to this. This interactive session looks at the pros and cons of each and considers which may help to positively manage the situation and which may escalate the situation; how to climb up the ladders and how to avoid the snakes that may be hiding in the long grass! Speakers: This workshop is led by Dionne Dury and Sarah Embleton of Resolution at Work. Both have extensive backgrounds in employment law advising on workplace disputes and both are accredited and practising mediators.
In the second in our series of taster sessions we consider the importance of being neutral.
This five day programme is running on 8, 9, 10, 15 & 16 May 2019 and covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
The first in our series of bite size breakfast sessions looking at the use of language in conflict resolution.
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
Introduction to Workplace Investigations
Mediation Skills for Managers
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
Having Difficult Conversations and How to Manage Them
Foundation in Workplace Mediation
Mediation Skills for Managers
Introduction to Workplace Investigations
Having Difficult Conversations and How to Manage Them
Mock mediation
The programme covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
A one day course providing an overview of how to successfully conduct a workplace investigation and the skills involved.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict. Delegates will gain key communication, engagement and conflict resolution skills.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.
Group HR Manager, Energy Sector |
I find it really hard to believe that it is 10 years since I took a leap of faith and left my secure position as a… Read more »
The need for investing in early and informal conflict resolution has never been greater. I have said many times before that employers should adopt a strategic… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.