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Detailed below are our training programmes and other client events.
We reflect here on what we can learn from the conflicts that have arisen as a result of the changes and uncertainty that staff have experienced.
Details to follow
Run over 8 manageable half-day modules, this programme covers all aspects of the learning required to start practising as a workplace mediator
Details to follow
Details to follow
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict. Delegates will gain key communication, engagement and conflict resolution skills.
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
This seminar is ideally suited for those new into a management or team leader role, looking at how communication styles can impact, understanding motivation and engagement and providing strategies to resolve conflict
This course will explore the various interventions that can be utilised and consider when each might be appropriate and the skills required. By the end of this course delegates will be better able to assist line-managers in dealing with matters directly in addition to developing their own skills to intervene where appropriate.
A one day course providing an overview of how to successfully conduct a workplace investigation and the skills involved.
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
The programme covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
Mock mediation
Having Difficult Conversations and How to Manage Them
Introduction to Workplace Investigations
Mediation Skills for Managers
Foundation in Workplace Mediation
Having Difficult Conversations and How to Manage Them
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
Mediation Skills for Managers
Introduction to Workplace Investigations
A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course to provide delegates with the skills and confidence to tackle difficult workplace conversations
A one day course to introduce delegates to how workplace mediation works in practice and a taster of the skills and processes involved
A one day course designed for managers to help understand how and why conflict arises in the workplace, the different options available and skills required to manage it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
A one day course looking at conflict coaching; a form of coaching that enables individuals to better understand conflict and how to resolve it
A one day course providing an overview of how to successfully conduct a workplace investigation. The course looks at the investigation process, the analytical and personal skills involved and guidance on drafting a robust investigation report.
The first in our series of bite size breakfast sessions looking at the use of language in conflict resolution.
This five day programme is running on 8, 9, 10, 15 & 16 May 2019 and covers all aspects of the learning required to start practising as a workplace mediator and leading to accreditation for successful participants
In the second in our series of taster sessions we consider the importance of being neutral.
An interactive session exploring the various options available to manage workplace conflict; mediation, conflict coaching, neutral assessment, facilitated conversation. When it becomes clear that there is some ongoing disharmony amongst colleagues at work, there are a variety of ways of responding to this. This interactive session looks at the pros and cons of each and considers which may help to positively manage the situation and which may escalate the situation; how to climb up the ladders and how to avoid the snakes that may be hiding in the long grass! Speakers: This workshop is led by Dionne Dury and Sarah Embleton of Resolution at Work. Both have extensive backgrounds in employment law advising on workplace disputes and both are accredited and practising mediators.
The third in our series of taster sessions
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The first in a series of four taster sessions on key skills for conflict management focuses on the use of language.
We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually.
The second in a series of four taster sessions on key skills for conflict management focuses on maintaining objectivity.
The third in a series of four taster sessions on key skills for conflict management focuses on diversity.
The fourth in a series of four taster sessions on key skills for conflict management.
This webinar will explore the core values we need as employees, teams, leaders and organisations to be successful in the future.
Why is it still hard to obtain agreement to enter into mediation, particularly given the high success rates and the destructive nature of the alternative formal processes?
Join Dionne and others from the CMC Workplace/Employment work group to discuss current and future issues that are likely to arise in workplace mediations, considering these from an employer, employee and mediator perspective.
A free webinar aimed at HR professionals and line managers.
Join us at 7pm on Thursday 17 December for a fun festive quiz with your favourite tipple, with all ticket proceeds going to charity. Individual entries (unless able to take part as a team from the same Zoom login) and festive dress code (jumper or headwear) preferred but not essential! The winner receives a bottle of champagne.
In a world where working practices have been turned upside down managing an employee’s return to work is even more challenging
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.
HR Manager |
This was the fourth topic in our series of online webinars recently; The Art & Science of Conflict Resolution. We chose this topic because emotions play… Read more »
I have recently become an accredited [email protected] coach and so have added this tool and skill set to the accredited conflict coaching models that I have… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.