Resolution at Work

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Conflict Training & Workshops

Conflict Resolution and Mediation Training

We provide a range of training courses & workshops designed to enhance and promote competence in working with conflict. We believe that the best training involves some fun, is thought provoking, creative and engaging. Our approach is to use a mix of learning including facilitated group discussion, experiential learning through action and sharing experience with tools and techniques for practical application. For in-house training we base learning activities and exercises on real life work situations, which reflect the context in which your organisation operates.

Below are examples of the training that we can offer as in-house courses. All training is tailored to the specific needs of the organisation; it can be adapted to be suitable for those new to line management or as part of a senior management leadership development programme. We are happy to work with our clients to create fully bespoke training packages that account for the individual goals and requirements of their teams. For more information, there is a downloadable link for each course or workshop, or feel free to contact us.

  • Resolve! Resolution at Work has developed a unique learning intervention to challenge your teams in making true-to-life decisions, whilst considering the consequences. Run as a facilitator led, interactive training day, our Conflict Simulation Game Resolve! is a neasy to learn, immersive game which encourages learning through discussion in an enjoyable and engaging way. The overarching theme of Resolve! is the impact of workplace conflict, and deals with subjects such as identifying conflict, when to act, when not to act, what tools and options are available, formal vs informal process, etc.
  • Certificate in Workplace Mediation A CMC registered workplace mediation training programme covering over 40 hours of contact time and private study equipping delegates with the skills, underpinning knowledge and attitudes to be able to practise as workplace mediation. This can be combined with assistance in setting up an in-house mediation scheme for organisations.
  • Introduction to Mediation A one day programme which gives delegates an understanding of how workplace mediation works in practice and a taster of the skills and processes involved. This course will not turn you into a mediator; it is designed to provide an understanding of the principles of mediation and the benefits and power of mediation.
  • Resolution Skills for Managers – A one day course that provides delegates with an understanding of how and why conflict arises in the workplace, an appreciation of the different conflict resolution options available and the key skills required to manage conflict positively. Includes a free copy of The Manager’s Guide to Mediating Conflict by Alison Love
  • Conflict Management CoachingThis one day course is suitable for those with some coaching and/or mediation experience. Conflict coaching is a specific form of coaching that enables individuals to better understand a conflict situation and empower them to have the skills and confidence to determine how best  to resolve matters.
  • Handling difficult conversations – A one day course for those who want to gain the skills to manage a difficult conversation with confidence and develop new approaches to handling difficult conversations in the workplace
  • Workplace Investigations – How to manage and conduct workplace investigations that ensure fairness and robustness. Suitable for HR practitioners or line managers who either conduct investigations themselves or support those that do.

What delegates say about our training:-

“Very thought provoking session which will demand a re-evaluation of how to approach certain problems”

“A throughly enjoyable course. It was a safe environment where I felt comfortable asking questions”

“Very informative and thought provoking. Re-inforced my understanding and confidence to handle such issues in the future”

“Excellent course and very relaxed delivery made me want to contribute”

“A well presented course, I felt the level of engagement with the participants was at the right level and well positioned”

“Very enjoyable, provided very useful tools and techniques that will have a practical application in the workplace, Thank you”

If you would like to discuss your training needs then please do contact us; we are more than happy to discuss options, prepare draft programmes for you to consider and work with you to identify the learning outcomes.

We also provide interactive workshops on topical issues around conflict resolution. We provide these in-house as well as at local events. Please contact us to discuss further if you are interested in us delivering one of our workshops.

Experts in Conflict Training & Workshops:

Lynne Landricombe

Expert in: Mediation Services Conflict Training Supporting Organisations Conflict Coaching

Lynne is a registered Workplace Mediator, and experienced Coach specialising in Leadership development

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Philip Sayce

Expert in: Mediation Services Conflict Training Supporting Organisations

Phil joined Resolution at Work in the Spring of 2022 and brings with him a wealth of experience from a varied career across the legal, nursing and academic sectors.

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Denise Sanderson – Estcourt

Expert in: Mediation Services Conflict Training Supporting Organisations Conflict Coaching

Denise is a senior HR professional who has worked in a range of roles for over 25 years, mostly in the not-for-profit/charity sector in recent years.

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Sarah Embleton

Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching

Sarah is an accredited workplace and employment mediator with a background in employment law.

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Alison Love

Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching

A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.

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« What we do

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

Conflict Management Training for HR, Teams and Managers

An award-winning training day designed to empower staff to positively manage workplace conflict

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What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

    Emma Martin, Head RVN and JVP, Vets4Pets

Case Studies

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Keep up to date!

Follow us on LinkedIn, where we provide details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

Testimonial

I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

Emma Martin, Head RVN and JVP, Vets4Pets |

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Latest from the Blog

CIPD in Wales Awards 2024 Best Learning and Development Initiative

We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »

Spotlight on: Conflict Coaching

3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »

View all blog articles »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

Read more »

View all case studies »

Who we work with
Awards & Accreditation
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  • Welsh Enterprise Awards 2024
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© Copyright Resolution at Work Ltd 2025

Resolution at Work Ltd
Registered address: 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW

Company number 07480527
Registered in England & Wales

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