Conflict Training

Conflict Resolution and Mediation Training

We provide a range of training courses designed to enhance and promote competence in working with conflict. We believe that the best training involves some fun, is thought provoking, creative and engaging. Our approach is to use a mix of learning including facilitated group discussion, experiential learning through action and sharing experience with tools and techniques for practical application. For in-house training we base learning activities and exercises on real life work situations, which reflect the context in which your organisation operates.

Below are examples of the training that we can offer as in-house courses. All training is tailored to the specific needs of the organisation; it can be adapted to be suitable for those new to line management or as part of a senior management leadership development programme.

• Foundation in Workplace Mediation A fully accredited workplace mediation training programme covering over 40 hours of contact time and private study equipping delegates with the skills, underpinning knowledge and attitudes to be able to practise as workplace mediation. This can be combined with assistance in setting up an in-house mediation scheme for organisations.
• Walking the tightrope – conflict and the HR role
  Conflict resolution options and skills for those working in an HR role. Exploring how conflict is currently managed within the organisation, how to balance the needs of the individual and the organization. Learning how to support line managers in dealing with matters directly as well as developing the skills to intervene appropriately where necessary.

• Conflict-competent leadership programme – A bespoke programme for leaders and leadership teams designed with your organisation in mind and likely to include coaching, facilitation and learning development.

• Mediation Skills for Managers – A one day course to improve understanding of how mediation works, the mediator skill set and how these can be used to improve managing and leading others when applied in day to day management. Includes a free copy of The Manager’s Guide to Mediating Conflict by Alison Love

• Personality and Conflict – interactive workshop using MBTI – A one or two day event highlighting the values and challenges that different personality types bring to handling conflict

• Handling difficult conversations – A one day course for those who want to gain the skills to manage a difficult conversation with confidence and develop new approaches to handling difficult conversations in the workplace

• Workplace Investigations – How to manage and conduct workplace investigations that ensure fairness and robustness. Suitable for HR practitioners or line managers who either conduct investigations themselves or support those that do.

• Getting round the table – A practical workshop exploring collaborative approaches to negotiations which avoids damaging relationships or escalating conflict

What delegates say about our training:-

“Very thought provoking session which will demand a re-evaluation of how to approach certain problems”

“A throughly enjoyable course. It was a safe environment where I felt comfortable asking questions”

“Very informative and thought provoking. Re-inforced my understanding and confidence to handle such issues in the future”

“Excellent course and very relaxed delivery made me want to contribute”

“A well presented course, I felt the level of engagement with the participants was at the right level and well positioned”

“Very enjoyable, provided very useful tools and techniques that will have a practical application in the workplace, Thank you”

If you would like to discuss your training needs then please do contact us; we are more than happy to discuss options, prepare draft programmes for you to consider and work with you to identify the learning outcomes.

In addition, we also provide a range of open courses at different times.