Resolution at Work

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Supporting Organisations

In addition to our mediation services we provide support designed to transform the approach to conflict throughout the entire organisation. This aims to promote positive conflict and communication styles leading to increased creativity and innovation, improved engagement and well-being.

Creating conflict positive organisations

A tailor-made programme designed with organisations and taking an holistic look at how to transform approaches to conflict. It starts with an exploratory phase – perhaps a ‘conflict audit’ – before moving on to developing a vision which could include:-

  • reducing the time spent and cost of lengthy grievances and formal processes,
  • introducing and encouraging positive conflict resolution options,
  • reducing the cost of conflict related absence and improving well-being,
  • improving conflict resolution skills within or across teams to enhance collaborative working,
  • enabling leaders to create an environment where all individuals can confidently raise different opinions and viewpoints without fear.

Conflict-positive can lead to changes in organisational culture and is designed to complement other strategic development objectives. It may have consequences for people management and development for all; it can reach parts of the organisation other programmes don’t reach.

Conflict-positive requires leaders and leadership groups to model new approaches to working with friction, tension and disagreement; to use them positively and to lead by example.

Supporting teams

Where a team is struggling to manage conflict or team performance is being impacted by conflict there are a number of options. We can discuss these with you to identify the most appropriate support but this may include;-

  • Improving team members’ skills to manage conflict and understand the differences between them. This could include our Personality and Conflict – interactive workshop using MBTI, a
 one or two day event highlighting the values and challenges that different personality types bring to handling conflict. Other training may also be relevant such as Resolution Skills for Managers or support for individuals such as conflict coaching.
  • Using a Neutral Assessment process to identify the underlying issues and practical recommendations whilst empowering and engaging the team in identifying solutions.
  • Use of an independent facilitator to work with a group or team. This can be used to enable participants to focus on discussing difficult issues in a controlled environment and with equal participation, focus on the business of the meeting or enhance a decision making process.

Introducing mediation throughout your organisation

Consultancy support covering;-

  • How to set up, introduce and implement an in-house mediation schemes and other alternative approaches to dispute resolution.
  • Supporting your own in-house schemes by providing supervision, support. or master classes for more experienced mediators to ensure continuous professional development.

Experts in Supporting Organisations:

Alison Love

Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching

A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.

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John Drowley

Expert in: Mediation Services Supporting Organisations

John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.

Read more »

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

  • Conflict Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Workplace Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • It’s always been an absolute pleasure to work with Dionne.  She is always professional, prompt to respond and looking for a constructive outcome in every situation.  We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill.  Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties.  Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved.  This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation.  It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.

    Andy Perry, Head of HR, Radioactive Waste Management Limited

Case Studies

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

It’s always been an absolute pleasure to work with Dionne.  She is always professional, prompt to respond and looking for a constructive outcome in every situation.  We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill.  Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties.  Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved.  This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation.  It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.

Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited

More Testimonials »

Latest from the Blog

Top 10 Tips for Having Difficult Conversations at Work – by Dionne Dury

It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »

Conflict Coaching – How it works in practice #CoachingWeek2019

Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »

View all blog articles »

Featured Case Studies

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

Read more »

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

Read more »

View all case studies »

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© Copyright Resolution at Work Ltd 2019

Resolution at Work Ltd
Registered address:
Kingsclere, Gwern Y Steeple, Peterston Super Ely, CF5 6LG

Company number 07480527
Registered in England & Wales

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