Resolution at Work

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Supporting Organisations

In addition to our mediation services we provide support designed to transform the approach to conflict throughout the entire organisation. This aims to promote positive conflict and communication styles leading to increased creativity and innovation, improved engagement and well-being.

Creating conflict positive organisations

A tailor-made programme designed with organisations and taking an holistic look at how to transform approaches to conflict. It starts with an exploratory phase – perhaps a ‘conflict audit’ – before moving on to developing a vision which could include:-

  • reducing the time spent and cost of lengthy grievances and formal processes,
  • introducing and encouraging positive conflict resolution options,
  • reducing the cost of conflict related absence and improving well-being,
  • improving conflict resolution skills within or across teams to enhance collaborative working,
  • enabling leaders to create an environment where all individuals can confidently raise different opinions and viewpoints without fear.

Conflict-positive can lead to changes in organisational culture and is designed to complement other strategic development objectives. It may have consequences for people management and development for all; it can reach parts of the organisation other programmes don’t reach.

Conflict-positive requires leaders and leadership groups to model new approaches to working with friction, tension and disagreement; to use them positively and to lead by example.

Supporting teams

Where a team is struggling to manage conflict or team performance is being impacted by conflict there are a number of options. We can discuss these with you to identify the most appropriate support but this may include;-

  • Improving team members’ skills to manage conflict and understand the differences between them. This could include our Personality and Conflict – interactive workshop using MBTI, a
 one or two day event highlighting the values and challenges that different personality types bring to handling conflict. Other training may also be relevant such as Resolution Skills for Managers or support for individuals such as conflict coaching.
  • Using a Neutral Assessment process to identify the underlying issues and practical recommendations whilst empowering and engaging the team in identifying solutions.
  • Use of an independent facilitator to work with a group or team. This can be used to enable participants to focus on discussing difficult issues in a controlled environment and with equal participation, focus on the business of the meeting or enhance a decision making process.

Introducing mediation throughout your organisation

Consultancy support covering;-

  • How to set up, introduce and implement an in-house mediation schemes and other alternative approaches to dispute resolution.
  • Supporting your own in-house schemes by providing supervision, support. or master classes for more experienced mediators to ensure continuous professional development.

Experts in Supporting Organisations:

Debbie Morris

Debbie Morris

Expert in: Workplace Investigations Supporting Organisations

An accomplished HR Consultant with over 20 years’ experience gained within public, private and not for profit sectors

Read more »

Alison Love

Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching

A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.

Read more »

John Drowley

Expert in: Mediation Services Supporting Organisations

John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.

Read more »

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

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Testimonials

  • Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

    Group HR Manager, Energy Sector

Case Studies

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

More Testimonials »

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Read more »

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

Read more »

View all case studies »

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© Copyright Resolution at Work Ltd 2022

Resolution at Work Ltd
Registered address: 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW

Company number 07480527
Registered in England & Wales

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