Charlotte Fordyce
Expert in: Workplace Investigations Supporting Organisations
Charlotte has 10 years of generalist HR experience and was recognised on the CIPD’s 30 Under 30 list
Supporting Organisations
In addition to our mediation services we provide support designed to transform the approach to conflict throughout the entire organisation. This aims to promote positive conflict and communication styles leading to increased creativity and innovation, improved engagement and well-being.
Creating conflict positive organisations
A tailor-made programme designed with organisations and taking an holistic look at how to transform approaches to conflict. It starts with an exploratory phase – perhaps a ‘conflict audit’ – before moving on to developing a vision which could include:-
- reducing the time spent and cost of lengthy grievances and formal processes,
- reducing the cost of conflict related absence and improving well-being,
- enabling leaders to create an environment where all individuals can confidently raise different opinions and viewpoints without fear.
- introducing and encouraging positive conflict resolution options,
- improving conflict resolution skills within or across teams to enhance collaborative working,
Conflict-positive can lead to changes in organisational culture and is designed to complement other strategic development objectives. It may have consequences for people management and development for all; it can reach parts of the organisation other programmes don’t reach.
Conflict-positive requires leaders and leadership groups to model new approaches to working with friction, tension and disagreement; to use them positively and to lead by example.
Supporting teams
Where a team is struggling to manage conflict or team performance is being impacted by conflict there are a number of options. We can discuss these with you to identify the most appropriate support but this may include;-
- Improving team members’ skills to manage conflict and understand the differences between them. This could include our Personality and Conflict – interactive workshop using MBTI, a one or two day event highlighting the values and challenges that different personality types bring to handling conflict. Other training may also be relevant such as Resolution Skills for Managers or support for individuals such as conflict coaching.
- Using a Neutral Assessment process to identify the underlying issues and practical recommendations whilst empowering and engaging the team in identifying solutions.
- Use of an independent facilitator to work with a group or team. This can be used to enable participants to focus on discussing difficult issues in a controlled environment and with equal participation, focus on the business of the meeting or enhance a decision making process.
Introducing mediation throughout your organisation
Consultancy support covering;-
- How to set up, introduce and implement an in-house mediation schemes and other alternative approaches to dispute resolution.
- Supporting your own in-house schemes by providing supervision, support. or master classes for more experienced mediators to ensure continuous professional development.
Experts in Supporting Organisations:
Trish Hewitt
Expert in: Workplace Investigations Supporting Organisations
Trish is a Fellow of the CIPD and the Chief Executive Officer of Resolution at Work
Lynne Landricombe
Expert in: Mediation Services Conflict Training Supporting Organisations Conflict Coaching
Lynne is a registered Workplace Mediator, and experienced Coach specialising in Leadership development
Philip Sayce
Expert in: Mediation Services Conflict Training Supporting Organisations
Phil joined Resolution at Work in the Spring of 2022 and brings with him a wealth of experience from a varied career across the legal, nursing and academic sectors.
Kim Howell
Expert in: Mediation Services Workplace Investigations Supporting Organisations
An experienced independent investigator and accredited workplace and employment mediator with 30 years’ experience as a senior employment lawyer, specialising in public sector work, before joining Resolution at Work in 2022.
Denise Sanderson – Estcourt
Expert in: Mediation Services Conflict Training Supporting Organisations Conflict Coaching
Denise is a senior HR professional who has worked in a range of roles for over 25 years, mostly in the not-for-profit/charity sector in recent years.
Debbie Morris
Expert in: Mediation Services Workplace Investigations Supporting Organisations Conflict Coaching
An accomplished HR Consultant with over 20 years’ experience gained within public, private and not for profit sectors
Sarah Embleton
Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching
Sarah is an accredited workplace and employment mediator with a background in employment law.
John Drowley
Expert in: Mediation Services Supporting Organisations Conflict Coaching
John started mediating in 1996 and created Mediation at Work in 2000. John is passionate about supporting organisations to become conflict positive.
Alison Love
Expert in: Mediation Services Conflict Training Workplace Investigations Supporting Organisations Conflict Coaching
A background in HR and employment law combined with extensive mediation and complex workplace investigations experience.
