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Case Studies

Our case studies are examples of work undertaken for clients which illustrate how mediation and other conflict resolution services can be used to achieve positive outcomes for the benefit all concerned. (Some details have been changed to ensure confidentiality.


Mediation

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

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Managing Change – Government Advisory Body

Mediation was requested to help two colleagues resolve issues that had arisen between them as a result of a change of management and proposed restructure of the organisation.

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Personality Clashes – Global Manufacturing Company

Many cases involve "personality clashes" or different people styles. Mediation can enable parties to understand these differences and find more effective ways of working together.

Read more »

Alleged Discriminatory Behaviors – Higher Education Institution

Concerns which may constitute potentially discriminatory conduct can be very successfully resolved via mediation. Mediation provides the perfect opportunity to air such concerns in and open and honest way that is not possible in formal processes.

Read more »

Unconscious Bias / potential Discrimination – Higher Education Institution

Unconscious bias exists; what is important is that we are aware of it and our own inner prejudices. Mediation provides a perfect forum within which parties can speak openly and confidentially and address any prejudices and / or assumptions.

Read more »

Group/Team conflict

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

Read more »

Facilitating a return to work following formal processes

It can be very difficult to facilitate a return to work following bruising and difficult formal processes which have damaged relationships within a team. This case dealt with the "fall out" from a grievance and subsequent disciplinary process relating to allegations of bullying.

Read more »

Neutral Assessment

CIPD Award Winning Neutral Assessment – Companies House

In November 2018 a Neutral Assessment process that we undertook was recognised as a gold award winner in the CIPD Wales Employee Engagement award

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Concerns of bullying and harassment – Government Body

This situation concerned a team where there had been a number of complaints raised historically; there was discontent amongst the team causing fractured relationships and a lack of engagement. A recent survey had demonstrated a low engagement score and concerns regarding bullying and harassment.

Read more »

Culture of Bullying and Harassment – Higher Education

We were commissioned to help understand and identify the underlying reasons for low engagement scores, divisions within the team and some difficult relationships at senior level.

Read more »

Conflict Coaching

Conflict Coaching – Financial Sector

Conflict coaching can be used in conjunction with mediation or as a stand alone support where mediation is not possible, for example where agreement to mediate is not achieved. It can be a very powerful tool to assist individuals to understand a conflict, how both parties may have contributed and what action they want to take to resolve it.

Read more »

Facilitation

Breakdown in working relationships – Voluntary Sector

Team facilitation can be a very useful means to air group concerns, strengthen relationships and improve understanding of differences. It can be used to enable groups to move on from damaging conflicts or as a means to avoid rumbling concerns from escalating.

Read more »

Facilitating a return to work following formal processes

It can be very difficult to facilitate a return to work following bruising and difficult formal processes which have damaged relationships within a team. This case dealt with the "fall out" from a grievance and subsequent disciplinary process relating to allegations of bullying.

Read more »

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

  • Conflict Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Workplace Investigations

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Testimonials

  • It’s always been an absolute pleasure to work with Dionne.  She is always professional, prompt to respond and looking for a constructive outcome in every situation.  We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill.  Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties.  Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved.  This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation.  It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.

    Andy Perry, Head of HR, Radioactive Waste Management Limited

Case Studies

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Testimonial

It’s always been an absolute pleasure to work with Dionne.  She is always professional, prompt to respond and looking for a constructive outcome in every situation.  We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill.  Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties.  Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved.  This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation.  It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.

Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited

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Latest from the Blog

Top 10 Tips for Having Difficult Conversations at Work – by Dionne Dury

It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »

Conflict Coaching – How it works in practice #CoachingWeek2019

Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »

View all blog articles »

Featured Case Studies

Team Conflict – Higher Education Institution

Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.

Read more »

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

Read more »

View all case studies »

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© Copyright Resolution at Work Ltd 2019

Resolution at Work Ltd
Registered address:
Kingsclere, Gwern Y Steeple, Peterston Super Ely, CF5 6LG

Company number 07480527
Registered in England & Wales

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