Our case studies are examples of work undertaken for clients which illustrate how mediation and other conflict resolution services can be used to achieve positive outcomes for the benefit all concerned. (Some details have been changed to ensure confidentiality.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.
Mediation was requested to help two colleagues resolve issues that had arisen between them as a result of a change of management and proposed restructure of the organisation.
Many cases involve "personality clashes" or different people styles. Mediation can enable parties to understand these differences and find more effective ways of working together.
Concerns which may constitute potentially discriminatory conduct can be very successfully resolved via mediation. Mediation provides the perfect opportunity to air such concerns in and open and honest way that is not possible in formal processes.
Unconscious bias exists; what is important is that we are aware of it and our own inner prejudices. Mediation provides a perfect forum within which parties can speak openly and confidentially and address any prejudices and / or assumptions.
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
It can be very difficult to facilitate a return to work following bruising and difficult formal processes which have damaged relationships within a team. This case dealt with the "fall out" from a grievance and subsequent disciplinary process relating to allegations of bullying.
In November 2018 a Neutral Assessment process that we undertook was recognised as a gold award winner in the CIPD Wales Employee Engagement award
This situation concerned a team where there had been a number of complaints raised historically; there was discontent amongst the team causing fractured relationships and a lack of engagement. A recent survey had demonstrated a low engagement score and concerns regarding bullying and harassment.
We were commissioned to help understand and identify the underlying reasons for low engagement scores, divisions within the team and some difficult relationships at senior level.
Conflict coaching can be used in conjunction with mediation or as a stand alone support where mediation is not possible, for example where agreement to mediate is not achieved. It can be a very powerful tool to assist individuals to understand a conflict, how both parties may have contributed and what action they want to take to resolve it.
Team facilitation can be a very useful means to air group concerns, strengthen relationships and improve understanding of differences. It can be used to enable groups to move on from damaging conflicts or as a means to avoid rumbling concerns from escalating.
It can be very difficult to facilitate a return to work following bruising and difficult formal processes which have damaged relationships within a team. This case dealt with the "fall out" from a grievance and subsequent disciplinary process relating to allegations of bullying.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »
Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.