Working with you to turn the tables on workplace conflict

Resolution at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000.

With offices based in Cardiff and Bristol, we offer a wide range of services to enable clients to positively manage conflict within the workplace and improve working relationships. We have a number of highly experienced and independent experts to provide a range of interventions such as mediations, conflict coaching, team facilitation and neutral assessments. In addition we provide mediation and conflict/communications skills training and coaching to improve employees, managers and leaders conflict skills. We can advise on the options appropriate to the particular situation and work collaboratively with clients to reduce the damaging impact of unresolved conflict on businesses and individuals alike.

Working with clients across the public, private and voluntary sectors we bring a wealth of experience and expertise to bring positive conflict resolution solutions support. We provide workplace mediation services, training, Conflict training & Workshops, conflict coaching, investigations, neutral assessments and support for organisations.

"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

Conflict and Resilience Coaching »

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

Mediation Services »

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators. Please note that we are now providing online mediation services, for further information please see our additional guide and recent blog.

Conflict Training & Workshops »

We provide a range of training courses & workshops designed to enhance and promote competence in working with conflict. We believe that the best training involves some fun, is thought provoking, creative and engaging. Our approach is to use a mix of learning including facilitated group discussion, experiential learning through action and sharing experience with tools and techniques for practical application. For in-house training we base learning activities and exercises on real life work situations, which reflect the context in which your organisation operates.

Neutral Assessments & Investigations »

Neutral Assessment provides a highly effective alternative option for positively managing difficult employee relations issues by engaging with staff and identifying practical solutions. This award winning approach is proven to provide real and sustained improvements for clients.

When formal processes are necessary, we offer expert independent investigators; ensuring an objective and robust process to reduce the risk of claims.

Testimonial

I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

Emma Martin, Head RVN and JVP, Vets4Pets |

Latest from the Blog

CIPD in Wales Awards 2024 Best Learning and Development Initiative

We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »

Spotlight on: Conflict Coaching

3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.