Working with you to turn the tables on workplace conflict

Resolution at Work brings together under one brand Alison Love Limited and Mediation at Work after a long association between the two companies.

Mediation at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000. Alison Love took the decision to set up her own mediation services business as Alison Love Limited in 2010. Working with national clients across the public and private sectors, experience includes health, education, social housing, local government and the civil service.

Together, we bring a wealth of experience and expertise to positively support those who wish to reduce the damaging impact and cost of conflict. We provide workplace mediation services, training, conflict coaching, investigations and support for organisations.

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

Conflict Coaching »

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

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Mediation Services »

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.

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Conflict Training »

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence. Open courses are here.

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Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.

Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.

Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.

I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.

Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company

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Featured Case Studies

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

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