Resolution at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000.
With offices based in Cardiff and Bristol, we offer a wide range of services to enable clients to positively manage conflict within the workplace. We can provide conflict resolution skills or mediation training and advice as well as assisting directly with conflict resolution. We offer a range of interventions such as conflict coaching, team facilitation and workplace mediation. We can advise on the options appropriate to the particular situation and work collaboratively with clients to reduce the damaging impact of unresolved conflict on businesses and individuals alike.
Working with clients across the public, private and voluntary sectors we bring a wealth of experience and expertise to bring positive conflict resolution solutions support. We provide workplace mediation services, training, facilitated individual or group meetings, conflict coaching, investigations, neutral assessments and support for organisations.
"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."
Our team of experts
Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.
Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.
Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.
An independent workplace investigation service led by experts; ensuring an objective and robust process to reduce the risk of claims. For difficult employee relations issues or group conflicts Neutral Assessment provides an alternative option identifying practical solutions not available with formal processes.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful. Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way. Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.
Angela Lewis, Director of People Transformation, Companies House | Director of People Transformation
Most organisations are familiar with using mediation in the context of conflicts that arise between individuals in the workplace but what about where issues arise within… Read more »
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Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.