Working with you to turn the tables on workplace conflict

Resolution at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000.

With offices based in Cardiff and Bristol, we offer a wide range of services to enable clients to positively manage conflict within the workplace. We can provide conflict resolution skills or mediation training and advice as well as assisting directly with conflict resolution. We offer a range of  interventions such as conflict coaching, team facilitation and workplace mediation. We can advise on the options appropriate to the particular situation and work collaboratively with clients to reduce the damaging impact of unresolved conflict on businesses and individuals alike.

Working with clients across the public, private and voluntary sectors we bring a wealth of experience and expertise to bring positive conflict resolution solutions support. We provide workplace mediation services, training, facilitated individual or group meetings, conflict coaching, investigations, neutral assessments and support for organisations.

Contact Us »

"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

Conflict Coaching »

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

Read more »

Mediation Services »

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators.

Read more »

Conflict Training »

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence. Open courses are here.

Read more »

Our Newsletter

Testimonial

Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.

Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.

Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.

I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.

Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company

More Testimonials »

Latest from the Blog

View all blog articles »

Featured Case Studies

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

Read more »

View all case studies »

Close