Working with you to turn the tables on workplace conflict

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*** COVID-19 – Statement ***

We are taking steps to ensure that all our associates and clients remain safe during the pandemic and are providing all our services online. For further information on online mediation please see our additional guide.

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Resolution at Work has been at the forefront of workplace mediation and conflict resolution since it was established in 2000.

With offices based in Cardiff and Bristol, we offer a wide range of services to enable clients to positively manage conflict within the workplace and improve working relationships. We have a number of highly experienced and independent experts to provide a range of interventions such as mediations, conflict coaching, team facilitation and neutral assessments. In addition we provide mediation and conflict/communications skills training and coaching to improve employees, managers and leaders conflict skills. We can advise on the options appropriate to the particular situation and work collaboratively with clients to reduce the damaging impact of unresolved conflict on businesses and individuals alike.

Working with clients across the public, private and voluntary sectors we bring a wealth of experience and expertise to bring positive conflict resolution solutions support. We provide workplace mediation services, training, Conflict training & Workshops, conflict coaching, investigations, neutral assessments and support for organisations.

"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

Our team of experts

What we do

Conflict and Resilience Coaching »

Conflict management coaching is a process in which a specially trained coach helps people on a one-on-one basis to improve the way they manage and interact in their interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

Mediation Services »

Provision of highly experienced independent mediators for individual or group mediation in addition to conflict coaching. We also advise organisations wishing to set up or administer in-house mediation schemes as well as providing supervision and expert support for practising mediators. Please note that we are now providing online mediation services, for further information please see our additional guide and recent blog.

Conflict Training & Workshops »

Our Foundation programme is accredited and suitable for people who wish to act as workplace mediators. We provide training & workshops to enhance the skills of HR practitioners, managers and leaders to enable them to intervene effectively, resolve conflict and handle “difficult conversations” with confidence.

Neutral Assessments & Investigations »

Neutral Assessment provides a highly effective alternative option for positively managing difficult employee relations issues by engaging with staff and identifying practical solutions. This award winning approach is proven to provide real and sustained improvements for clients.

When formal processes are necessary, we offer expert independent investigators; ensuring an objective and robust process to reduce the risk of claims.

Testimonial

From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

HR Manager |

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Featured Case Studies

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

Conflict Coaching – Government Body

This case involved post conflict support. The employee concerned had been struggling to manage a conflict situation that had arisen within his team. He did not feel that he was getting support from his manager, felt that he was the "fall guy" for delays in a particular project and relationships were breaking down. The employee had been moved to a different team with a new line manager who was more supportive and was working on different projects. However there was still an adverse impact on the employees health, well-being and confidence.