Alison Love Limited and Mediation at Work have now come together under one brand; Resolution at Work. This is due to the evolution of the two businesses, reflects more accurately all that we do and recognises that we have pooled our expertise and are working together in… Read more »
New year is a good time for both reflection and resolution. This year I have not made any resolutions but I have spent some of my down time reflecting on how both I and my business have grown and developed over the past four years. Reflection is very important in the work that… Read more »
Neutral Assessment is a valuable and effective alternative in certain conflict situations; combining some of the advantages of an investigation and a mediation. Neutral Assessment is particularly useful where there are complex HR issues that need to be explored, for example where there are large group conflicts… Read more »
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »
Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.