Conflict and Resilience Coaching

What is conflict management coaching?

Conflict management coaching is a process in which a specially trained coach provides 1-1 support to enable individuals to improve the way they interact with colleagues and understand how to manage and resolve interpersonal workplace conflicts and disputes. It is a future- oriented process that focuses on each person’s specific conflict management goals.

We have experienced coaches who have specialised in coaching those in conflict over many years. This includes coaches certified to use the Conflict Dynamics Profile and Resilience@Work models.  Together these models help individuals to better understand their conflict behaviours, hot buttons and build resilience; all key skills in today’s ever changing and challenging working environment.

Potential benefits

Conflict coaching can:

• Promote real learning and self-reflection.
• Embed learning and help to sustain changes in behaviour.
• Enable individuals to better understand different people styles or communication styles.
• Build individual’s confidence in adapting styles and engaging in difficult conversations.
• Reconcile conflict situations by improving understanding and enabling individuals to move forward more positively.

How it works

• Besides helping individuals to reach their related goals, the coach will provide constructive input and not judge in any way. The coach will use a step-by-step process aimed at keeping focused on reaching objectives. The coach will regularly check in to ensure progress is being made. The coach’s role is not to make decisions or to provide advice but to enable learning through self-reflection.
• It is an entirely confidential process, with dedicated one to one support.
• Coaching promotes real learning and is particularly powerful when individuals can be open and honest and commit to it fully.

There is a clear link between conflict and resilience. Where resilience is low conflicts maybe more likely to arise and escalate or adversely impact on individuals. It is also more difficult for individuals to fully engage in the efforts necessary to resolve conflict in these situations. Accordingly in some cases it may be necessary to provide support to enable clients to focus on improving resilience as a first step.

We have coaches accredited to use the Resilience@Work model. This provides a good basis to build an action plan to focus on the areas to build and sustain resilience. Resilience in this context will enable individuals to   manage everyday stresses at work while staying healthy, rebound and learn from setbacks and prepare for future challenges in a proactive way. This is particularly important during challenging times of fast pace change.

Coaching training and support

We also provide training and support services for clients who wish to provide conflict coaching as part of their in-house support.

Conflict coaching can be a powerful addition to mediation and positive conflict resolution options. For further information on how conflict coaching can be used see Alison’s blog How it Works in Practice.  For more information on the Conflict Dynamics Profile and at the link between conflict and resilience see here.

To appoint one of our experienced conflict coaches or to discuss how conflict coaching may be used in any particular situation please contact us