Mediation Skills For Managers

Mar032015

When: March 03 2015 | Where: Cardiff City Stadium

A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.

This course covers the causes of workplace conflict, understanding conflict resolution options, an overview of the mediation process and skills required and how to apply day to day. Delegates will receive a free copy of The Managers Guide to Mediating Conflict by Alison Love http://www.amazon.co.uk/The-Managers-Guide-Mediating-Conflict/dp/178300066X

Full details are available here

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.