Conflict Resolution in a Virtual World with CIPD West Of England Branch

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About this Event

We have all been forced to think differently and adapt our ways of working over the last few months as work and life have changed beyond recognition. At Resolution at Work we have taken a long hard look at the way we provide conflict resolution services, challenged our thinking, questioned previously held beliefs at the “old” ways of doing things and had to move right out of our comfort zone and now provide all our services virtually. This webinar explores:-

Our experience of virtual resolution

• Reflections and learning on how mediation and conflict resolution is working virtually
• How we have adapted the skills we use
• How this might change conflict resolution for the future to improve working relationships and interactions

Speakers: Alison Love and Dionne Dury from Resolution at Work – see below for more information about the speakers.

The webinar will be delivered via Zoom. The zoom registration and joining info will be sent to you w/c 15 June.

Alison Love – Biography

Alison set up her own conflict resolution and mediation services business in 2011, following 30 years practical experience as an HR practitioner, employment lawyer and business leader.

Resolution at Work works with national clients across the public and private sectors bringing a wealth of experience and expertise to positively support those who wish to reduce the damaging impact and cost of conflict. We provide workplace mediation and conflict resolution services, training/leadership development, conflict coaching, neutral assessments, group/team facilitation and support for organisations.

Achievements

• Acted as an independent mediator in over 100 workplace and employment disputes in a variety of sectors, including both individual and team mediations and facilitations.
• Conducted a number of Neutral Assessment processes in a variety of organisations; the outcomes have successfully assisted in positively resolving issues and improving engagement and team performance.
• Supported individuals who are in conflict situations/having difficulty managing working relationships with conflict coaching, including pre- or post-mediation in addition to stand alone executive coaching support including as part of leadership development programmes.
• Designing and facilitating team development events covering communication/people styles, conflict styles, vision/mission statements and high performing team working.
• Providing in-house and external training on mediation skills, workplace investigations, conflict management, difficult conversations, employee engagement, emotional intelligence and performance feedback.
• Conducted and advised on a wide range of workplace investigations, including serious disciplinary matters, grievances, bullying and harassment, whistleblowing and discrimination cases.
• Instrumental in assisting clients to resolve workplace disputes including successfully promoting alternative dispute resolution processes.

Additional information

• Fellow of the Chartered Institute of Personnel and Development.
• CIPD and People Management finalist and winner of Wales Awards 2019 for Outstanding Contribution in the Field of People Development in Wales.
• Accredited Workplace and Employment Mediator
• Executive Coaching and Mentoring Certificate ILM Level 7 and accredited practitioner for CINERGY conflict management, Conflict Dynamics Profile and Resilience @ Work.
• Regular speaker at seminars and conferences and contributor for the national press and publications
• Author of The Manager’s Guide to Mediating Conflict

Dionne Dury – Biography

Dionne is an accredited mediator and conflict coach (Conflict Dynamics Profile) with a background in Employment Law.

Dionne leads the South West side of Resolution at Work. She has over 11 years’ experience as an employment lawyer advising businesses and employees on a wide range of workplace disputes. Having witnessed the damaging effects of litigation Dionne draws upon her legal background and senior management experience to help her work with individuals and organisations to create conflict positive working.

Dionne has extensive experience of mediating on individual and team disputes in the public and private sector. She regularly delivers in-house and external training to HR professionals and Line Managers, speaks at regional events on the topic of conflict resolution and conducts complex workplace investigations and neutral assessments.

Dionne sits on the CMC Workplace and Employment Group committee and is an affiliate member of the CIPD. She has been a finalist in the Wales CIPD People Management Awards and is a visiting lecturer at BPP University on their LPC and LLB programmes.