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Mediation Skills for Managers

Oct122017
When: October 12 2017 | Where: All Nations Centre - Cardiff

Overview

A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.

This course covers the causes of workplace conflict, understanding conflict resolution

options, an overview of the mediation process and skills required and how to apply day to day. Delegates will receive a free copy of The Managers Guide to Mediating Conflict by Alison Love.

Learning Objectives

By the end of the course you will:

  1. Understand how and why conflict arises in the workplace.
  2. Understand the conflict resolution options and how mediation works.
  3. Gain an appreciation and understanding of the skills required.
  4. Understand how to put the skills into practice in day to day management.

Course Content

  1. Introduction
  2. Conflict resolution options
  3. An overview of the mediation process; how it differs from other processes
  4. Mediator skill set
  5. Deep listening
  6. Building trust and rapport
  7. Maintaining neutrality and independence
  8. Questioning techniques and getting to what matters
  9. The mediation process
  10. A demonstration
  11. Key principles
  12. The stages of mediation
  13. What to do if things get stuck
  14. Beyond mediation
  15. Sustaining agreement
  16. Applying mediation skills in day to day management

Delivery

A mix of lecturing, experiential learning and use of case studies. Includes a free copy of The Manager’s Guide to Mediating Conflict by Alison Love.

Cost: £275 plus VAT per delegate (£250 plus VAT for additional delegates)

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

    Group HR Manager, Energy Sector

Case Studies

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Testimonial

Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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Resolution at Work Ltd
Registered address: 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW

Company number 07480527
Registered in England & Wales

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