Mediation Skills for Managers

Oct122017

When: October 12 2017 | Where: All Nations Centre - Cardiff

Overview

A one day course on how to use mediation skills and techniques to positively resolve conflict and to enhance management and leadership skills.

This course covers the causes of workplace conflict, understanding conflict resolution

options, an overview of the mediation process and skills required and how to apply day to day. Delegates will receive a free copy of The Managers Guide to Mediating Conflict by Alison Love.

Learning Objectives

By the end of the course you will:

Understand how and why conflict arises in the workplace.
Understand the conflict resolution options and how mediation works.
Gain an appreciation and understanding of the skills required.
Understand how to put the skills into practice in day to day management.

Course Content

Introduction
Conflict resolution options
An overview of the mediation process; how it differs from other processes
Mediator skill set
Deep listening
Building trust and rapport
Maintaining neutrality and independence
Questioning techniques and getting to what matters
The mediation process
A demonstration
Key principles
The stages of mediation
What to do if things get stuck
Beyond mediation
Sustaining agreement
Applying mediation skills in day to day management

Delivery

A mix of lecturing, experiential learning and use of case studies. Includes a free copy of The Manager’s Guide to Mediating Conflict by Alison Love.

Cost: £275 plus VAT per delegate (£250 plus VAT for additional delegates)

« All events

Testimonial

From my perspective the whole process has gone very smoothly, from my initial call with Alison through to Sarah your office manager completing our new supplier paperwork and of course John for being proactive in contacting me. Both [redacted] and [redacted] have also asked me to pass on their thanks to you, [redacted] also mentioned he was very impressed with the service that has been provided.

HR Manager |

Latest from the Blog

This time last year and what has changed?

We are now one year on from lockdown number one in March 2020. Who would have anticipated at that time how much the world was about… Read more »

Managing High Emotions in Conflict By Dionne Dury

This was the fourth topic in our series of online webinars recently; The Art & Science of Conflict Resolution. We chose this topic because emotions play… Read more »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.