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A project involving a Neutral Assessment that we undertook has been recognised as a gold winner in the CIPD Wales Employee Engagement awards. We are delighted that the project has been recognised in this way, particularly as we have long extolled the virtues of the Neutral Assessment. Whenever we have used it, the feedback has been brilliant. We love feeling that what we are doing has brought real benefits to individuals and organisations alike.
What the issues were
This project was commissioned by Companies House, a long-standing client who we have worked with in this way several times. In this case, the Digital Services Team had consistently low engagement scores. There had been several changes in leadership, there was evidence of a general sense of dissatisfaction in the area and a lack of common purpose. There were high levels of turnover and absence and there was a negative impact on service delivery.
What we did
It was clear that all was not well but it was not clear why; that’s where we came in. We utilised a Neutral Assessment to understand the underlying causes, engage staff in identifying solutions and then put forward a number of recommendations. The key stages were:-
The benefits of the approach
The benefits of using this approach were that;-
Angela Lewis, Director of People Transformation summed up the value of our contribution nicely as “using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful. Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way. Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.
Outcomes and benefits
The results of the Neutral Assessment and implementation of the action plan have been fantastic. These include: –
Working on this project in real partnership with our client has been a great privilege. To see the benefits that it has led to is an amazing source of satisfaction and pride in what we have achieved together. We look forward to many more opportunities to undertake similar projects.
A copy of our guidance note on Neutral Assessments is here. If you would like to discuss how it might work in a particular context or scenario then please contact us at [email protected] 01446 760993 (Wales) or [email protected] 0117 330 5980 (England). We would be delighted to be involved in many more successful projects and who knows yours could be next in line for an award!!
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The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.
Group HR Manager, Energy Sector |
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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.