Individual meetings with team members identified a number of issues which were collated into a non-attributable report with recommendations for action. The conclusions were fed back to the management team in a sensitive and constructive way and then subsequently the main findings were shared with the wider team. The issues raised included concerns with the management of the team and workload pressure due to a lack of planning. A particular concern was how relationships with other teams was managed; other teams where felt to be adding to workload pressures with some senior management dealing with staff inappropriately. It was felt that this was not being tackled. An action plan was agreed and implemented resulting in improved relationships and changes to conduct of others.
The process enabled issues to be identified in a safe environment and in a way that enabled employees to be open and honest; this included issues which management were not previously aware of and which could be feedback to others. The process was empowering, improved engagement and resulted in positive changes.
For more information on how a Neutral Assessment process may help please see here.
