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Breakdown in working relationships – Voluntary Sector

How a team facilitation operates will obviously depend very much on the context and will take into account the views of individuals within the team. It may be a stand alone intervention or used as part of a wider process.

One example of where this approach has been used was where relations between a number of team members had deteriorated due to changes in personnel with recent redundancies and a restructure also impacting. A number of conflicting concerns had been raised with management. It appeared that there were effectively two camps; one reporting concerns with one individual, the other feeling that this was unfair. Individual meetings were held with those concerned to seek views as to the underlying causes and on what needed to happen to improve working relationships.

The issues identified by the team  formed the agenda for a facilitated group discussion . As part of this, the team were able to share concerns in a safe and managed environment. It helped to clarify misunderstanding and assumptions. Team members gave a commitment that they would attempt to resolve any concerns directly with each other before raising concerns more formally or raising concerns on behalf of others.  Whilst the facilitated meeting was difficult for some it did enable all to understand the impact of the situation on others and the team were able to agree to draw a line under what had gone before and move forward more positively.

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Testimonials

  • I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

    Emma Martin, Head RVN and JVP, Vets4Pets

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Testimonial

I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

Emma Martin, Head RVN and JVP, Vets4Pets |

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Latest from the Blog

CIPD in Wales Awards 2024 Best Learning and Development Initiative

We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »

Spotlight on: Conflict Coaching

3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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