Neutral Assessment; some recent case studies by Dionne Dury
I am often asked what a Neutral Assessment is, how and when you would use it, what the process involves and what are the benefits. Whenever… Read more »
This project was commissioned by Companies House, a long-standing client who we have worked with in this way several times. In this case, the Digital Services Team had consistently low engagement scores. There had been several changes in leadership, there was evidence of a general sense of dissatisfaction in the area and a lack of common purpose. There were high levels of turnover and absence and there was a negative impact on service delivery.
What we did
It was clear that all was not well but it was not clear why; that’s where we came in. We utilised a Neutral Assessment to understand the underlying causes, engage staff in identifying solutions and then put forward a number of recommendations. The key stages were:-
The benefits of the approach
The benefits of using this approach were that;-
Angela Lewis, Director of People Transformation summed up the value of our contribution nicely as “using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful. Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way. Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.
Outcomes and benefits
The results of the Neutral Assessment and implementation of the action plan have been fantastic. These include: –
For more information on how a Neutral Assessment process may help please see here.
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Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful. Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way. Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.
Angela Lewis, Director of People Transformation, Companies House | Director of People Transformation
I am often asked what a Neutral Assessment is, how and when you would use it, what the process involves and what are the benefits. Whenever… Read more »
No, we're not referring to the 80's pop song by New Order! Blue Monday occurs on the third Monday of January; it is considered to be… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.