CIPD in Wales Awards 2024 Best Learning and Development Initiative
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
Concerns arose in relation to low engagement scores within a particular department. It was of concern that there was a rise in the number of individuals indicating that they did not consider that allegations of bullying and harassment and/or inappropriate behaviour were dealt with satisfactorily. We met with the management team to agree the terms of reference and to seek their individual views. We then invited team members to engage in participating to provide their viewpoints on the underlying causes for low engagement and what needed to be done to improve working relationships within the team and team working. Views were sought initially via a confidential survey. For those that wished to participate further there were options for confidential meetings, telephone/Skype calls or provision of further information in writing.
We were able to gain high levels of participation and engagement in the process and collated the information obtained into a non-attributable report with recommendations. Some of the main themes identified were low levels of trust in complaints against senior management being dealt with or taken seriously, fear of raising complaints and concerns regarding using formal processes to resolve issues. Feedback was provided to the management team with recommendations for action. This included such things as a need for very clear support from “the top”, clarity over what constitutes inappropriate behaviour, a review of support avaialbe to staff who feel they have a concern and reviewing performance measures and feedback processes.
For further information regarding the Neutral Assessment process and how it can help, please see here.