The coaching enabled the employee to better understand the conflict situation and how he may have contributed to this by his communication style and his reactions and responses to conflict. As the employee’s resilience and confidence was badly impacted support was also provided to work on improving these; in particular better managing work life balance, stress and a healthy life style. With support the employee was able to reconcile things, gain a more balanced perspective, improve communication skills and learn how to better manage conflicts that may arise in the future and regain confidence.
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Featured Case Studies
Group Conflict – Conflicts between teams
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Conflict Coaching – Shareholder/Director dispute
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.