The majority of the team had been in post for some time. There was a general feeling that their manager did not understand the technical nature of the work. Further there was little respect for the manager; it was felt that the manager was aloof, did not support the team and communicated inappropriately at times to the team and others. The manager felt that there were some very difficult characters and that team performance was a real issue.
There were a number of individual sessions with team members prior to moving towards a group session. In this way it was possible to clarify individual issues before agreeing to and carefully managing a group session. This session allowed for some very frank discussion that ultimately lead to an agreement as to how to move towards improved team working. This included such things as improved performance management processes, communication, forward planning and clarity of roles and responsibilities. This has lead to a lasting resolution with the whole team remaining in place.
