Resolution at Work

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John Drowley

Expert in: Mediation Services Supporting Organisations Conflict Coaching


John at Work:

John’s career as a mediator started in 1996 as a community mediator working with neighbours in dispute in Bristol. Transferring his experience to workplace mediation, following training and accreditation with CEDR, led to the creation of Mediation at Work Ltd in 2000 which transferred to Resolution at Work in 2016.

John has conducted over 200 workplace mediations. He is an accredited mediator with CEDR (Centre for Effective Dispute Resolution) and the ADR Group. He is also a member of CIPD (Chartered Institute of Personnel and Development), a member of the Civil Mediation Council and sat on the Board of the Council for Restorative Justice in Bristol for a number of years.

John’s approach is facilitative enabling the parties themselves to create constructive ways forward whilst acknowledging the issues between them. His firm and responsive manner quickly establishes a relationship of trust with the parties. His focus is on enabling the parties to create or restore, where appropriate, an effective working relationship.

John’s background in management and training, as well as his involvement with organisations large and small, enables him to relate to people at all levels in organisations. As well as working with individuals, John works with teams and whole organisations where the involvement of an independent, impartial third party to facilitate negotiations would be helpful.

John is passionate about continuing his work to create conflict positive organisations.

John at Play:

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Much of John’s spare time is spent rehearsing and performing with Kettle of Fish, a six-man acapella group with a quirky repertoire and a growing reputation. Lots more information on their Facebook page and web site.

John is also a baker and we are told that his wholemeal spelt sourdough is a feast of a loaf. With partner, Joy, travelling around the UK and Europe in their emerald green campervan and chilling out at Womad Music Festival completes the “John at play” picture

To Contact John:

Email: [email protected]

Mobile: 0795 441 0236

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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Conflict Management Training for HR, Teams and Managers

An award-winning training day designed to empower staff to positively manage workplace conflict

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What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

    Emma Martin, Head RVN and JVP, Vets4Pets

Case Studies

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Follow us on LinkedIn, where we provide details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

Testimonial

I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.

Emma Martin, Head RVN and JVP, Vets4Pets | Emma Martin

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Latest from the Blog

CIPD in Wales Awards 2024 Best Learning and Development Initiative

We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »

Spotlight on: Conflict Coaching

3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »

View all blog articles »

Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Read more »

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

Read more »

View all case studies »

Who we work with
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© Copyright Resolution at Work Ltd 2025

Resolution at Work Ltd
Registered address: 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW

Company number 07480527
Registered in England & Wales

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