CIPD in Wales Awards 2024 Best Learning and Development Initiative
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
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Expert in: Mediation Services Conflict Training Supporting Organisations
Mark is a creative and business focused Human Resources, Learning & Development, and Project Management professional with 25 years experience across a range of sectors in both operational and project management roles. Mark’s expertise in delivering HR projects and Training and Development initiatives has been enormously instructive in growing Resolution at Work’s innovative and advanced training courses. Mark creates and delivers bespoke training packages for a wide variety of clients and works to ensure each provision is tailored completely to the individual needs of our client. With the ability to think outside of the box and deliver genuinely engaging and effective training, we never tire of hearing the positive feedback from teams who have had the benefit of Mark’s expertise. The current jewel in Mark’s training crown is the top-down creation of Resolution at Work’s Conflict Simulation Game RESOLVE! a unique training intervention that challenges teams to make true-to-life decisions based on workplace conflict scenarios in order to foster learning and discussion. It’s also great fun! Mark is an accredited Workplace Mediator with an empathetic, measured and calm approach that brings effective and positive outcomes.
Mark lives in Wales with his wife and family. A keen runner, he completed 50 x 10k races in a year in aid of Macmillan Cancer Support. He also makes incredible, Bake Off worthy cakes!
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The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.
Group HR Manager, Energy Sector |
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.