This 5-day programme covers all aspects of the learning required to start practising as a workplace mediator. The training can be provided in-house as part of setting up an in-house mediation scheme. Ideal delegate numbers are between 6-12 delegates.
The programme is accredited with OCN London. You receive an OCN London credit certificate for your achievements. You will also receive Resolution at Work’s Certificate in Workplace Mediation. Successful participants will gain awards of credits for units one and two. Each unit carries three credits at level three.
The programme includes 40 hours of contact time and around 20 hours of private study time.
By the end of the programme learners will be able to:
Additionally, participants will have had the opportunity to develop skills and techniques that will have applications in all aspects of their work.
Two trainers will work with the group throughout the programme and the maximum group size will be 12. Both trainers are practising mediators with experience of leading this programme in a variety of settings.
If you are interested in discussing an in-house course then please contact Dionne Dury via the contact page.
£1,500 plus VAT per delegate.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.
Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.
Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.
I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.
Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company
A project involving a Neutral Assessment that we undertook has been recognised as a gold winner in the CIPD Wales Employee Engagement awards. We are delighted… Read more »
The CMC’s event series; Save Time, Save Money, Save Stress Resolving Conflict at Work has travelled across the UK and a few weeks ago came to… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.