Certificate in Workplace Mediation

Training Programme in Workplace Mediation Skills

This 5-day programme covers all aspects of the learning required to start practising as a workplace mediator.
The training can be provided in-house as part of setting up an in-house mediation scheme. Ideal delegate numbers are between 6-12 delegates.
The programme includes 40 hours of contact time and around 20 hours of private study time.

By the end of the programme learners will be able to:

Undertake initial meetings with each party in dispute

Understand the dynamics of typical behaviour of those in conflict

Use a range of communication skills effectively

Conduct structured round table mediation sessions

Manage various blocks to conflict resolution

Act impartially, non-judgmentally, and without discrimination

Work effectively in partnership with a co-mediator

Additionally, participants will have had the opportunity to develop skills and techniques that will have applications in all aspects of their work.

Two trainers will work with the group throughout the programme and the maximum group size will be 12.

Both trainers are practising mediators with experience of leading this programme in a variety of settings.

If you are interested in discussing an in-house course then please contact us via the contact page.

Cost: £2,200 plus VAT per delegate

Customer Review

Of all the mediation training providers we contacted, your refreshing approach shone through. Where others sent a proposal, you insisted on visiting us to understand our challenges and culture.

I believe this is why your bespoke accredited mediation training programme proposal addressed all our needs. You also made it clear that the best outcome of us held equal importance to you.

You and your colleague worked hard to make our training programme relevant and valuable. Each day flowed naturally into the next, which made it easy for us to absorb new information. Your lively style and patient support throughout kept everyone engaged.

The many real-life examples showed us how to apply our new knowledge in everyday situations. All eight of our team who attended your course now feel comfortable to use mediation methods. This is demonstrated by the quick wins achieved much sooner than expected.

Mark Hendy, Head of HR Operations, Shaw Healthcare

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