This 5-day programme covers all aspects of the learning required to start practising as a workplace mediator. The training can be provided in-house as part of setting up an in-house mediation scheme. Ideal delegate numbers are between 6-12 delegates.
The programme is accredited with OCN London. You receive an OCN London credit certificate for your achievements. You will also receive Resolution at Work’s Certificate in Workplace Mediation. Successful participants will gain awards of credits for units one and two. Each unit carries three credits at level three.
The programme includes 40 hours of contact time and around 20 hours of private study time.
By the end of the programme learners will be able to:
Additionally, participants will have had the opportunity to develop skills and techniques that will have applications in all aspects of their work.
Two trainers will work with the group throughout the programme and the maximum group size will be 12. Both trainers are practising mediators with experience of leading this programme in a variety of settings.
If you are interested in discussing an in-house course then please contact Dionne Dury via the contact page.
£1,500 plus VAT per delegate.
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It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
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Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.