Conflict and the HR role

Walking the tightrope: conflict and the HR role

…a workshop for HR practitioners

This workshop explores how HR practitioners can bring conflict handling skills and processes to bear on difficult situations at work.

Learning Objectives

Assess how their organisation currently responds to and manages conflict

Understand the scope and limits of their own role as in-house ‘independents’

Use ‘conflict mapping’ to help analyse a conflict situation

Coach line-managers in the use of this model to manage their own conflicts

Promote mediation as part of an informal in-house dispute resolution system

Use independent third parties appropriately in workplace conflict

Support and encourage colleagues in working constructively with conflict.

Course content

Consider the nature of interpersonal conflict in the workplace

Identify their own and others’ conflict handling styles

Examine the balance between maintaining relationships and completing tasks

Learn how to use conflict mapping in planning how to handle workplace conflict

Prepare to manage a real work conflict situation

Delivery

A mix of lecturing, experiential learning and use of case studies.

Cost

£275 plus VAT per delegate
(£250 plus VAT for additional delegates)

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.