Conflict and the HR role

Walking the tightrope: conflict and the HR role

…a workshop for HR practitioners

This workshop explores how HR practitioners can bring conflict handling skills and processes to bear on difficult situations at work.

Learning Objectives

• Assess how their organisation currently responds to and manages conflict
• Understand the scope and limits of their own role as in-house ‘independents’
• Use ‘conflict mapping’ to help analyse a conflict situation
• Coach line-managers in the use of this model to manage their own conflicts
• Promote mediation as part of an informal in-house dispute resolution system
• Use independent third parties appropriately in workplace conflict
• Support and encourage colleagues in working constructively with conflict.

Course content

• Consider the nature of interpersonal conflict in the workplace
• Identify their own and others’ conflict handling styles
• Examine the balance between maintaining relationships and completing tasks
• Learn how to use conflict mapping in planning how to handle workplace conflict
• Prepare to manage a real work conflict situation

Delivery

A mix of lecturing, experiential learning and use of case studies.

Cost

£275 plus VAT per delegate
(£250 plus VAT for additional delegates)

View all upcoming events »