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Conflict and the HR role

Walking the tightrope: conflict and the HR role

…a workshop for HR practitioners

This workshop explores how HR practitioners can bring conflict handling skills and processes to bear on difficult situations at work.

Learning Objectives

  • Assess how their organisation currently responds to and manages conflict
  • Understand the scope and limits of their own role as in-house ‘independents’
  • Use ‘conflict mapping’ to help analyse a conflict situation
  • Coach line-managers in the use of this model to manage their own conflicts
  • Promote mediation as part of an informal in-house dispute resolution system
  • Use independent third parties appropriately in workplace conflict
  • Support and encourage colleagues in working constructively with conflict.

Course content

  • Consider the nature of interpersonal conflict in the workplace
  • Identify their own and others’ conflict handling styles
  • Examine the balance between maintaining relationships and completing tasks
  • Learn how to use conflict mapping in planning how to handle workplace conflict
  • Prepare to manage a real work conflict situation

Delivery

A mix of lecturing, experiential learning and use of case studies.

Cost

£275 plus VAT per delegate
(£250 plus VAT for additional delegates)

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"Unrivalled expertise and range of experience including workplace mediation, HR, legal, facilitation, coaching and training. We approach all our services with the aim of positively enhancing relationships and organisational performance."

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What we do

  • Conflict and Resilience Coaching

  • Mediation Services

  • Conflict Training & Workshops

  • Neutral Assessments & Investigations

Who We Work With

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The Manager’s Guide to Mediating Conflict

The Manager's Guide to Mediating Conflict

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Testimonials

  • Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

    Group HR Manager, Energy Sector

Case Studies

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Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.

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Testimonial

Hayley’s report was very professional, it dealt with all the issues raised and was particularly thorough. She had clearly taken the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

More Testimonials »

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Featured Case Studies

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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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© Copyright Resolution at Work Ltd 2022

Resolution at Work Ltd
Registered address: 7 Ty Nant Court, Morganstown, Cardiff, CF15 8LW

Company number 07480527
Registered in England & Wales

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