Mediation is an informal, structured process in which an independent third party, a mediator, helps people in a disagreement to create a way forward. Mediation introduces a powerful new dynamic to any negotiation or dispute discussion. It enables people to restore and develop healthy working relationships.
The goal of mediation is for the people involved in a disagreement or dispute to negotiate their own mutually agreed solutions to their problems.
Mediation at Work provides an independent mediator to work with individuals and groups in dispute.
As an independent third party, the mediator does not express views about how to handle a specific conflict. The mediator helps the parties find an agreement between themselves and does not advise on a course of action.
All mediators who work with Mediation at Work are trained and experienced in working with conflict with a wide range of people and organisations.
It is essential that the parties to the mediation process have entered into it of their own free will.
The conduct and content of any mediation meeting is confidential. The mediator will not pass on anything said during the mediation process without the permission of the parties involved – unless not to do so would involve the mediator in breaking the law. Any written agreement reached by the parties will remain confidential to the parties and Mediation at Work unless the parties specifically agree otherwise. Details of the content of the mediation process will not be included in any report unless requested by the parties.
It is a pre-condition of the involvement of Mediation at Work that the mediator will not be called upon by any of the parties to be a witness in any subsequent proceedings. This does not prevent the parties from referring to the fact that they used mediation in an attempt to resolve the conflict.
Mediation is an informal process – there is no laid down procedure to be rigidly followed.
However, most cases follow a common structure.
The mediator will meet with each of the parties to the mediation process separately.
This briefing meeting provides an opportunity for each party to tell the mediator how they see things from their perspective and to be clear about what they want from the mediation process. The initial briefing meetings provide a good opportunity to raise with the mediator any concerns or questions about how the mediation meeting might proceed. The mediator will check with the parties that they are willing to proceed to the next stage of the mediation process.
If everyone agrees, a mediation meeting between all the parties follows the briefing meetings. The mediator chairs the mediation meeting. Usually one briefing meeting and one mediation meeting are sufficient. Very occasionally, further meetings are needed.
If the parties reach an agreement about ways forward, the mediator will offer to help them put this in writing. It is up to the parties to decide whether anyone else receives a copy of the agreement.
The mediator remains impartial throughout the process and does not offer advice about the parties’ contractual or statutory rights.
The performance of a whole department was being undermined by the lack of trust between two members of the senior management team. Initial private meetings were held with each to discuss their situation. In these, both expressed the feeling that the other party did not appreciate the pressures they were under.
At a subsequent joint meeting, they explained how the other’s behaviour was affecting them. Through this, they gained insights into how they themselves were contributing to the poor atmosphere, and it became clear that the behaviour of another colleague was also contributing. As a result, the parties agreed on a number of ways forward, including:
Both were visibly relieved and energised by finding a way forward, and other senior managers quickly noticed the knock-on effect on the morale and performance of all.
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It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
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Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.