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Introduction to Workplace Mediation
Unresolved workplace conflict is costly, damaging morale, productivity, and relationships. Our Introduction to Workplace Mediation course gives HR professionals, managers, and team leaders the practical skills and confidence to manage disputes effectively and fairly.
What You’ll Gain from this Course
By the end of the programme, delegates will be able to:
- Understand the principles of conflict resolution and where mediation fits in.
- Recognise when mediation is the right approach, an when it isn’t.
- Confidently explain the mediation process an apply the key skills in practice.
Learning Objectives
By the end of the course delegates will:-
Understand the principles of conflict resolution and how mediation fits in
When to and when not to use mediation and how it can be implemented
Understanding the process and key skills
What happens behind closed doors
The process explained
A demonstration of mediation in action
Understanding the skills and how the mediator uses these in practice
Implementing mediation in your workplace
Understanding some of the challenges and getting buy-in
Ensuring policies and procedures are robust
Issues around confidentiality and neutrality
Customer Review
Of all the mediation training providers we contacted, your refreshing approach shone through. Where others sent a proposal, you insisted on visiting us to understand our challenges and culture.
I believe this is why your bespoke accredited mediation training programme proposal addressed all our needs. You also made it clear that the best outcome of us held equal importance to you.
You and your colleague worked hard to make our training programme relevant and valuable. Each day flowed naturally into the next, which made it easy for us to absorb new information. Your lively style and patient support throughout kept everyone engaged.
The many real-life examples showed us how to apply our new knowledge in everyday situations. All eight of our team who attended your course now feel comfortable to use mediation methods. This is demonstrated by the quick wins achieved much sooner than expected.
Mark Hendy, Head of HR Operations, Shaw Healthcare
