A one day course comprising an overview of how to positively and confidently manage difficult conversations and an appreciation of the key skills required. Learn how to approach sensitive topics with confidence, clarity, and compassion. Our one-day Difficult Conversations Training Course is designed to give you the skills and strategies to handle challenging conversations positively—without damaging relationships.
Whether it’s giving constructive feedback, delivering bad news, or addressing sensitive issues, difficult conversations are an inevitable part of professional life. Many people avoid them out of fear of conflict or negative outcomes, but this often makes the situation worse.
This highly practical course equips you with the tools, techniques, and confidence to turn difficult conversations into breakthrough conversations, where real understanding and progress can happen.
Understanding how and why conversations are difficult and why we avoid them
Understanding how to positively manage the conversation
An appreciation of the skills to effectively deal with difficult conversations and maintain relationships
To have or not to have the conversation: Why do we avoid?
What is a difficult conversation and what makes it difficult?
Understanding reactions and responses to conflict conversations
Understanding the structure of a difficult conversation, the three elements
Listening skills, questioning techniques and getting to the issues
How to prepare for a difficult conversation
A mix of lecturing, experiential learning and use of case studies
£275 plus VAT per delegate
(£250 plus VAT for additional delegates)
Customer Review
Many reported that they will be implementing some of the models, tips and techniques Alison introduced. Participant feedback such as “All courses were well delivered”, “Alison is a very warm and approachable facilitator” and “I really like her delivery and ability to adapt to our circumstance”.
Alison’s 30 years practical experience as an HR practitioner, employment lawyer and business leader gives her a definite edge. She is always professional, creative and responsive and a pleasure to work with.
I would not hesitate in recommending Alison to other companies other than the fact that it is sure to make her less available to us!
Allison O’Reilly, Head of Staff Development, Cardiff Met
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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.