Common Workplace Mediation Mistakes
Common mistakes people make in workplace mediation (and how to avoid them) At Resolution at Work, we spend a lot of time helping people have conversations… Read more »
Difficult Conversations
Having Difficult Conversations and How to Manage Them
A one day course comprising an overview of how to positively and confidently manage difficult conversations and an appreciation of the key skills required. Learn how to approach sensitive topics with confidence, clarity, and compassion. Our one-day Difficult Conversations Training Course is designed to give you the skills and strategies to handle challenging conversations positively—without damaging relationships.
Why Take This Course?
Whether it’s giving constructive feedback, delivering bad news, or addressing sensitive issues, difficult conversations are an inevitable part of professional life. Many people avoid them out of fear of conflict or negative outcomes, but this often makes the situation worse.
This highly practical course equips you with the tools, techniques, and confidence to turn difficult conversations into breakthrough conversations, where real understanding and progress can happen.
Learning Objectives
Understanding how and why conversations are difficult and why we avoid them
Understanding how to positively manage the conversation
An appreciation of the skills to effectively deal with difficult conversations and maintain relationships
Course content
To have or not to have the conversation: Why do we avoid?
What is a difficult conversation and what makes it difficult?
Understanding reactions and responses to conflict conversations
Understanding the structure of a difficult conversation, the three elements
Listening skills, questioning techniques and getting to the issues
How to prepare for a difficult conversation
Delivery
A mix of lecturing, experiential learning and use of case studies
Cost
£275 plus VAT per delegate
(£250 plus VAT for additional delegates)
Customer Review
Alison recently ran a series of training programmes for 137 academic and support staff. Her Managing Conflict and Difficult Conversations, Performance Management and Employee Engagement sessions gave participants the confidence and determination to take a more proactive approach.
Many reported that they will be implementing some of the models, tips and techniques Alison introduced. Participant feedback such as “All courses were well delivered”, “Alison is a very warm and approachable facilitator” and “I really like her delivery and ability to adapt to our circumstance”.
Alison’s 30 years practical experience as an HR practitioner, employment lawyer and business leader gives her a definite edge. She is always professional, creative and responsive and a pleasure to work with.
I would not hesitate in recommending Alison to other companies other than the fact that it is sure to make her less available to us!
Allison O’Reilly, Head of Staff Development, Cardiff Met
