What is Workplace Mediation?
What Is Workplace Mediation? A Practical Guide for Employers and Employees Workplace conflict is inevitable in any business. Whether it’s a disagreement between colleagues, communication breakdowns… Read more »
Difficult Conversations
Overview
A one-day course comprising an overview of how to positively and confidently have breakthrough conversations and an appreciation of the key skills required.
Learning Objectives
Understanding how to positively manage the conversation and achieve a breakthrough
An appreciation of the skills to effectively deal with conversations whilst maintaining positive relationships
What is a difficult conversation?
When do we need to have a difficult conversation?
Understanding our own and others responses, why do we avoid or get hooked
Skills and techniques
Understand what you can manage and influence
Listening skills and non-verbal communication
Words matter
Understanding and managing triggers
Some Difficult Topics?
Providing effective feedback/models
Sensitive issues
Bad news
A more constructive approach
The Three Conversations; getting to a learning conversation
How to structure your conversation
Putting it all into practice
Planning and preparation
Practice (case study scenarios and feedback)
