Global Medical Diagnostics Company

May 1st, 2015

Alison was very responsive and I was able to speak to her very quickly following our initial enquiry which was very important to us at the time. When we met with Alison, she actively listened to our views and explanations of the situation and asked the right questions to ensure that the right solution was identified without making any presumptions. Alison was very quick to gain our confidence that she was the right person to commission as a mediator in the situation; we had confidence that our staff employees would feel comfortable to meet with her.

The information that we were provided with was clear and the timelines were well laid out. It was also clear what role we needed to play; again this was important as we then understood what day to day support might be needed in addition to the mediation itself. There were good suggestions regarding possible follow up actions such as conflict coaching and it was clear that there was a continuing relationship and backup should we need it.

The individuals concerned have provided feedback that they found the whole process helpful. They now have some direction on how to work together and there is a real sense that their relationship is much more professional and productive both for them and those around them.

Alison was professional but personable throughout and I would have no hesitation in using her services again.

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The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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