Head of HR and Estates, Companies House

April 19th, 2017

Alison and her associate gained the trust of everyone through their non-confrontational, non-judgemental style.The staff realised that they could speak to either of them without reprisal, enabling them to get to the crux of the matter.

Immediately, everyone felt so much better from the opportunity to raise issues with someone independent. I valued the format of the assessment report. It clearly detailed the issues together with practical solutions. Although there was some shock at the issues raised, no blame was apportioned.

This ensured a collective responsibility among the team to put things right. The neutral assessment process provided a new platform from which all can progress, delivered quick wins and allowed us to develop on-going plans. It led to far better outcomes for everyone.

It is because Alison really “gets” people and people “get” her.

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