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Alison and her associate gained the trust of everyone through their non-confrontational, non-judgemental style.The staff realised that they could speak to either of them without reprisal, enabling them to get to the crux of the matter.
Immediately, everyone felt so much better from the opportunity to raise issues with someone independent. I valued the format of the assessment report. It clearly detailed the issues together with practical solutions. Although there was some shock at the issues raised, no blame was apportioned.
This ensured a collective responsibility among the team to put things right. The neutral assessment process provided a new platform from which all can progress, delivered quick wins and allowed us to develop on-going plans. It led to far better outcomes for everyone.
It is because Alison really “gets” people and people “get” her.
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I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.
Emma Martin, Head RVN and JVP, Vets4Pets |
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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.