Deputy Director of HR, University of Bath

April 12th, 2016

The University has worked with Mediation at Work over a number of years. They have trained our internal mediators for student and staff matters and we have also used them for mediating and supporting particularly complex or challenging inter-staff matters. I have found their input to be helpful and worthwhile and to have consistently led to improved outcomes.

Based on the feedback that I have received from those with whom they have worked, I have found John and Liz’s approach to be professional, confidential, trustworthy, calm, sensitive and empathetic as well as being insightful, confidence-instilling and able to challenge and facilitate individuals appropriately to make important progress.

I particularly value the consistency and thoughtfulness of Mediation at Work’s input and how their independence from our organisation enables them to achieve more. I would recommend them to other organisations.

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The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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