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Regular blogs related to mediation, conflict or other workplace issues. To subscribe to ensure that you don’t miss one, please subscribe to our newsletter.

 


Interview with Liz Hine

September 10th, 2016

How do you measure success? As a mediator, it is important to me that participants can fully participate in the process, have their say, and hear the other person’s perspective.  It is not necessary that they agree, but it is important that they have increased understanding; both… Read more »

Interview with John Drowley

August 17th, 2016

How did you get started? In 1990 I was invited to join the board of Bristol Mediation, a community mediation service working with neighbours in dispute.  I trained as a community mediator and quickly realised that mediation in the workplace too would be a good idea!  Mediation… Read more »

Mock mediation: Q & A and learning

June 24th, 2016

Questions and learning from our mock mediation session on 25 May 2016 Thank you to those who attended our launch event on 25th May and for the great audience participation in our live mock mediation. We were delighted by the positive feedback that we received as well… Read more »

My lightbulb moment!

April 6th, 2016

I remember my business partner saying to me that it was her “lightbulb moment” when she trained to become a workplace mediator and left the corporate legal world behind her. I am not sure at the time that I really knew what she meant. However, after encouraging… Read more »

A New Chapter for Mediation at Work

April 6th, 2016

  Having signed on the dotted line and completed all of the legalities I am immensely proud to now be able to call myself Operations Director of Mediation at Work. It’s an exciting time for me and Alison Love, newly appointed Managing Director of the company, as… Read more »

Mindfulness and Mediation Part 1

October 21st, 2015

I have been becoming increasingly interested in mindfulness recently. This comes from a number of sources. Firstly, it is difficult to pick up a newspaper or read any HR press without there being some reference to it’s positive impact on employees and the number of books and… Read more »

Conflict Resolution; A Mug’s Game?

June 26th, 2015

At my recent book launch party I demonstrated some conflict resolution skills and principles using a somewhat hammed up and seemingly trivial dispute around one colleague (Ethel) being upset by another colleague (Martin) using her mug. This got me thinking about the link between conflict resolution and… Read more »

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Testimonial

Alison quickly positioned herself as the ideal choice due to her obvious experience and pragmatism. Alison instantly picked up on the issues and clearly demonstrated her approach to dealing with our problem.

Despite a very tricky, emotive situation, the success of Alison’s work resulted in the retention of an individual who would otherwise have left the company and their successful reintegration into their department.

Through Alison’s subsequent training, our HR team is now equipped to instigate informal mediation processes to head off future issues before they start to fester.

I relied on Alison to deliver an empathetic service and desired result, and she 100% delivered on both aspects.

Senior HR Professional, Major Financial Services Company, South Wales | Senior HR Professional Major Financial Services Company

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Featured Case Studies

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

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