Unconscious Bias / potential Discrimination – Higher Education Institution

April 23rd, 2018

We cannot help but be shaped by our background, cultural environment and personal experiences. Whilst it is inevitable that unconscious bias exits the important thing is to be aware of our inner prejudices. Mediation provides a perfect forum within which parties can speak openly and confidentially about… Read more »

Alleged Discriminatory Behaviors – Higher Education Institution

April 16th, 2018

The confidentially of  mediation provides a safe environment to have a frank conversation which can explain the impact of conduct, clarify misunderstanding and assumptions and discuss what needs to change. This provides a real opportunity for learning and increased understanding. It is wonderful when you see the… Read more »

Personality Clashes – Global Manufacturing Company

November 15th, 2015

Many cases involve “personality clashes” or different people styles. Mediation is a perfect process to enable parties to understand these differences and find more effective ways of working together. One such case involved a clash between two senior employees; there had been a change to the senior… Read more »

Managing Change – Government Advisory Body

November 15th, 2015

Mediation was requested to help two colleagues resolve issues that had arisen between them as a result of a change of management and proposed restructure of the organisation. This case was completed in one day and commenced with separate private meetings with each party, followed by a… Read more »

Bullying and harassment – Manufacturing

November 15th, 2015

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”. This case involved two employees whose relationship had completely broken down. One of the employees concerned… Read more »


The report was very professional, it dealt with all the issues raised and was particularly thorough. It clearly took the time to fully understand all of the issues and background. It was complex but the report really helped to break it down and I’m hoping we can progress in a positive manner following the recommendations.

Group HR Manager, Energy Sector |

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Featured Case Studies

Group Conflict – Conflicts between teams

It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.

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Conflict Coaching – Shareholder/Director dispute

Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.

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