Email: [email protected] Tel: 08000 489235 LinkedIn
No, we’re not referring to the 80’s pop song by New Order! Blue Monday occurs on the third Monday of January; it is considered to be the most depressing day of the year as it follows all of the festive cheer and frivolity of Christmas and the bills will now be starting to come in! In 2019, that day will be Monday, 21 January.
It is no secret that employee well-being and employee happiness is linked with increased productivity and employee engagement. Science also tells us that stress, unhappiness and worry can increase tensions and conflict. Stress triggers our “flight or fight” response and we are then unable to think as clearly or rationally. This is something that we, as conflict resolution experts, see regularly and we use a number of skills and techniques to focus on enabling people to move out of a stressed state so that they can listen more effectively, think more creatively and move away from the fixed positions that people take up in conflict.
In honour of Blue Monday, we thought we would share some of the skills and techniques that we use as conflict resolution experts.
1. Creating Calm – we use a number of techniques to create calm, including establishing trust and rapport.
2. Remaining neutral – keeping an open mind and not jumping to conclusions will help to demonstrate neutrality.
3. Deep listening – if individuals feel that they have been listened to and understood this is very powerful in establishing the right environment for a constructive conversation.
4. Choose your words – Use of appropriate and neutral language and avoidance of negative words/criticism will also be of real benefit.
5. Watch your body language – what we communicate non-verbally will have an impact so be aware of your own body language as well as the other persons.
We hope you get through Blue Monday without too much difficulty; just remember that Fizzy Friday is only four days away!
For further conflict skills guidance we have:-
• In-house training courses on a range of conflict resolution skills (see here for further details)
• A free bite size taster session “Words Matter” on 14th March 2019 (details here).
To discuss any training requirements please contact us on 07808 829545/01446 760993 (Wales) 07766562730/0117 3739192 (England) or email us at [email protected]
Follow us on LinkedIn, where we provide details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.
Emma Martin, Head RVN and JVP, Vets4Pets |
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It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.