CIPD in Wales Awards 2024 Best Learning and Development Initiative
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
Email: [email protected] Tel: 08000 489235 LinkedIn
Reframing is a really useful technique that can be used to good effect in workplace mediation and conflict management. It is a tool to help parties to view things in a different way, to open up different view points or to get a different picture.
In the context of mediation positive reframing is where the mediator restates a party’s (usually negative) statements or points of view in more neutral or positive language but without changing the meaning. Restating helps parties to appreciate that you have listened and understood them, but when restated in more neutral terms, it can also encourage them to appreciate how others may view things. It also shifts the focus from the person to the behaviour concerned.
Positive reframing may also help to identify the gap that exists between the two opposing viewpoints and identify the issue that needs to be resolved. This can help to focus on what the future solutions might be.
To demonstrate; think of a current irritation or moan and then try to reframe this as a more positive statement. An example could be “my husband is really irritating” which could be reframed as “you would like to understand what it is about what he says and does that try’s your patience“! You can have some fun with this; try it at home.
I recently heard an analogy for reframing as being like a picture frame which can be moved around so that when the frame is moved you see a different part of the picture. The frame defines what you look at and how you see the picture; move the frame and another picture emerges. This got me thinking about how this relates to how we tend to respond in a conflict situation and how mediation works to resolve disputes.
Like most things reframing is a skill that gets easier the more you practice it. When ever you are seeking to help others resolve conflict try reframing so that you can help others to move their frame and see a different picture, it may well help to get a fuller picture and greater understanding.
Follow us on LinkedIn, where we provide details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
I have found the experience of coaching extremely positive. From the initial assessment of my traits (using the CDP Model) to working one to one with Naomi, I have managed to identify personal development objectives and have been provided with new techniques and support to achieve them. I cannot recommend this service more, especially for people in the Veterinary industry that often do not receive these skills within their training. I feel much more confident in completing my job role with minimal personal stress.
Emma Martin, Head RVN and JVP, Vets4Pets |
We had a fabulous evening at the CIPD in Wales awards on Friday! We wined, we dined and we danced the night away. It was fantastic… Read more »
3 new members of the Resolution at Work team have recently become certified in the fantastic Conflict Dynamics Profile model for conflict coaching, and we have… Read more »
It is not uncommon for conflict to arise between different teams. This can have considerable impact on both individuals and performance. A number of approaches can be used in this sort of scenario, including neutral assessment, team facilitation and group mediation.
Agreement could not be reached to enter into mediation in this situation and therefore coaching was an alternative support provided to one of the parties. The relationship between a majority shareholder and a shareholder/director was causing conflict. The relationship would be ok at times but disagreements would flare up from time to time and this was beginning to impact on the business.