Archive for December, 2011

Can conflict management approaches help to resolve the public sector industrial relations dispute?

December 5th, 2011

Do the normal rules apply? Clearly there are complex issues here which are being played out very publicly. There are also large numbers of people and interest groups involved who are communicating in ways which are particularly unhelpful and leading to greater conflict. However an understanding of how conflict arises and… Read more »

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Using the neutral assessment as a tool to really understand the issues in particular areas of our organisation has been really powerful.  Non- judgmental and transparent this approach allowed us to work with our staff to address concerns, celebrate what was working and move forward in a structured way.  Listening and acting on the results have made a huge difference and impacted on performance, retention and engagement levels.

Angela Lewis, Director of People Transformation, Companies House | Director of People Transformation

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Featured Case Studies

Bullying and harassment – Manufacturing

Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.

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