Expert in: Mediation Services Conflict Training
Liz at Work:Liz is an Accredited mediator with over 25 years’ experience of delivering mediation services across a range of fields; workplace, NHS complaints, disability rights conciliation and community mediation (neighbour disputes and homelessness). Liz specialises in workplace mediation where people are in serious conflict to the extent that it is affecting their work output and the wider team, as well as the individuals’ own health and well-being. She also facilitates large group events.
Liz has delivered well over 100 mediations and is a recognised as an expert in the field of intractable personal disputes with a high emotional content. She draws on her senior level management experience in the not-for-profit sector as well as her involvement as a lay member on her local NHS Primary Care Trust to inform her work as a workplace mediator. Her workplace mediation practice to date has been mainly, but not exclusively, in the public and not-for-profit sectors.
Liz has designed and delivered mediation skills training courses and provides support to organisations developing in-house workplace mediation services. Liz provides ongoing coaching and supervision to practising workplace mediators.
Liz’s approach to workplace mediation is facilitative and is based on the belief that the people in conflict are best placed to find their own solutions. Whilst there can be no guarantee of a particular outcome, this method has proved successful with the majority of cases resulting in agreement between the individuals concerned to support an improved working relationship.
Previously a Director or Mediation at Work Limited Liz can be instructed as a consultant.
Liz makes time for swimming and walking the dog most days and regularly meets up with old (in every sense of the word) mountaineering friends to complain about past climbing injuries and
huff and puff up the odd hill.
She has been lucky enough to travel widely with her partner. Her current travel plans include Ghana for a family wedding, and a trip with a friend to Russia and the Baltic.
Based in Bristol for over 30 years, Liz makes the most of its vibrant arts scene and tries to get to London and other venues around the country to visit art exhibitions.She has developed a liking for indulgent spa breaks in Cornwall which appear in her schedule on an annual basis.
To Contact Liz:
Email: [email protected]
Tel: 0117 373 9192
Mobile: 0787 969 3149
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It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
Most organisations are familiar with using mediation in the context of conflicts that arise between individuals in the workplace but what about where issues arise within… Read more »
For International Women's Day 2019 Alison and Dionne talk about two women who inspire them: Mo Mowlam [caption id="attachment_1343" align="alignright" width="200"] Photo credit: The Guardian[/caption] I… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.