Top 10 Tips for Having Difficult Conversations at Work – by Dionne Dury
It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »
Expert in: Workplace Investigations
An experienced and commercially astute HR and L&D professional with a high incidence of emotional intelligence, Hayley combines a professional approach, passion for accountability and driving results with the ability to actively listen, adopt powerful questioning and provide balanced feedback.
20 years front line HR operations experience across manufacturing, banking and telecommunications industries has secured a clear appreciation and understanding of the dynamics of workplace issues. She has considerable experience in workplace investigation.
Specific investigations include:
Hayley has a degree in economics, is an Associate Member of the Chartered Institute of Personnel & Development and is an accredited workplace investigator.
Our newsletter provides details of latest news, upcoming events and links to interesting articles around the topic of conflict resolution, mediation and training.
It’s always been an absolute pleasure to work with Dionne. She is always professional, prompt to respond and looking for a constructive outcome in every situation. We have greatly appreciated the work she has done for us. Working with witnesses in what can often be challenging circumstances requires a high level of emotional intelligence and skill. Throughout Dionne managed every meeting with professionalism and sensitivity, working towards a constructive outcome for all parties. Her communication was prompt and focussed and allowed the company to entrust her with managing a complex situation greatly enhancing the value to the business and to managers involved. This is an incredibly challenging environment and Resolution at work and, Dionne in particular, have delivered for the company without fail. The value gained from being able to trust Dionne/Resolution at Work to manage complex casework has been immensely valuable to the organisation. It gives an independent and professional credibility to the process and enhances the reputation of the business as a result.
Andy Perry, Head of HR, Radioactive Waste Management Limited | Head of HR, Radioactive Waste Management Limited
It is par for the course as a manager that you will face having difficult conversations with staff from time to time. Such conversations might include… Read more »
Whilst mediation can be very powerful it is not always appropriate or possible in every case so it is necessary to have a range of tools… Read more »
Mediation can also be used very effectively where there is a team or group conflict. One recent case involved a well established and highly experienced team who were having difficulty with their current manager.
Many mediation cases involve allegations of bullying, harassment or discrimination. Mediation allows these issues to be aired in a safe environment, enabling individuals to “deal with the elephant in the room”.